Activate the listing (ASIN: B0F3NV14X2) (Case ID 17536219661)
Hello,
Case ID 17536219661
I am a brand-registered seller on Amazon.com operating under the brand The Best Diet. I recently listed a new product (ASIN: B0F3NV14X2, SKU: AWER556, Condition: New) via my seller account RETAILXPRESS.
After successfully creating the listing, it was immediately inactivated with the following system messages:
“We are not accepting applications to sell: Other Health & Personal Care category in Used, Refurbished, Collectible condition(s).”
“We are not accepting applications to sell: Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s).”
To clarify:
• The product is listed in New condition and our own brand "The Best Diet" is already registered on Amazon by our seller account
Request:
Kindly activate the listing (ASIN: B0F3NV14X2) as the product is fully compliant and listed in the correct condition.
Include any relevant reference numbers (Optional)
B0F3NV14X2 Case ID 17536219661
What steps have you taken already?
I opened a Case ID 17536219661 but amazon support was of no help and gave no solution, only told me to keep trying periodically and I am losing money every day while being registered brand owner. Please help ! I have found other brand registered sellers getting their listings activated by posting here.
@Cooper_Amazon
@Danny_Amazon
@Manny_Amazon
7 replies
Seller_rI7BZIczK8iAC
Amazon is not accepting new supplements and new supplement sellers. Creating a case was the correct thing to do: maybe YOU are the lucky exception!
Please read the mod's answer in following thread:
Seller_Y93EKTiYA1c4H
It is taking the Mods about a week to respond to posts. As @Seller_rI7BZIczK8iACstated, opening a case, and creating a new Discussion Thread here and providing a Case ID number is the right next step. Being Brand Registered is important as it allows the Mod to escalate your case.
Cooper_Amazon
Good Afternoon @Seller_szhyl7wwbL7LF,
I wanted to reach out to you as I took a look at CASE ID 17536219661 and have gone ahead and escalated it to one of our internal teams to review. While I cannot guarantee that the outcome you have already heard on the previous cases will change, it doesn't hurt to get a second pair of eyes to review the issue. I will follow up with you as soon as I hear any updates from the team. Thanks for writing into us on the Seller Forum!
Cheers, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_szhyl7wwbL7LF,
The blockers on the ASIN have been removed and you should be good to go to continue listing the ASIN. Please let me know if that is not the case and I would be happy to continue looking into this for you. With that great news, have a fantastic rest of the week and take care!
Cheers, Cooper_Amazon
