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New Seller Community

579K members
3.4K discussions
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Seller_cnhpEG1vkzz80

"I want to offer free returns for none of my items"

Well, then, why am I charged for every single returned FBM item?

I guess I *could* charge a restock in the same amount as the return postage, BUT 90% of my returns are auto-refunded by time I receive the return!

105 views
6 replies
Tags:Refunds, Return shipment
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Seller_cnhpEG1vkzz80

"I want to offer free returns for none of my items"

Well, then, why am I charged for every single returned FBM item?

I guess I *could* charge a restock in the same amount as the return postage, BUT 90% of my returns are auto-refunded by time I receive the return!

105 views
6 replies
Tags:Refunds, Return shipment
00
Reply
6 replies
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Michelle_Amazon

Hello @Seller_cnhpEG1vkzz80

While I understand that you don't want to allow returns on any of your products, however, your returns policy must be as favorable or better than Amazons return policy, which you can review here. You will also see extended return timelines for any orders placed from November 1st through December 31st and will allow returns up until January 31st of the following year. Here is the page for last years Holiday Returns policy.

You can view items that cannot be returned in the policy I linked above. I hope this information is helpful.

Let me know if you have additional questions.

Regards,

Michelle

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Seller_cnhpEG1vkzz80

"I want to offer free returns for none of my items"

Well, then, why am I charged for every single returned FBM item?

I guess I *could* charge a restock in the same amount as the return postage, BUT 90% of my returns are auto-refunded by time I receive the return!

105 views
6 replies
Tags:Refunds, Return shipment
00
Reply
user profile
Seller_cnhpEG1vkzz80

"I want to offer free returns for none of my items"

Well, then, why am I charged for every single returned FBM item?

I guess I *could* charge a restock in the same amount as the return postage, BUT 90% of my returns are auto-refunded by time I receive the return!

105 views
6 replies
Tags:Refunds, Return shipment
00
Reply
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"I want to offer free returns for none of my items"

by Seller_cnhpEG1vkzz80

Well, then, why am I charged for every single returned FBM item?

I guess I *could* charge a restock in the same amount as the return postage, BUT 90% of my returns are auto-refunded by time I receive the return!

Tags:Refunds, Return shipment
00
105 views
6 replies
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6 replies
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Michelle_Amazon

Hello @Seller_cnhpEG1vkzz80

While I understand that you don't want to allow returns on any of your products, however, your returns policy must be as favorable or better than Amazons return policy, which you can review here. You will also see extended return timelines for any orders placed from November 1st through December 31st and will allow returns up until January 31st of the following year. Here is the page for last years Holiday Returns policy.

You can view items that cannot be returned in the policy I linked above. I hope this information is helpful.

Let me know if you have additional questions.

Regards,

Michelle

00
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user profile
Michelle_Amazon

Hello @Seller_cnhpEG1vkzz80

While I understand that you don't want to allow returns on any of your products, however, your returns policy must be as favorable or better than Amazons return policy, which you can review here. You will also see extended return timelines for any orders placed from November 1st through December 31st and will allow returns up until January 31st of the following year. Here is the page for last years Holiday Returns policy.

You can view items that cannot be returned in the policy I linked above. I hope this information is helpful.

Let me know if you have additional questions.

Regards,

Michelle

00
user profile
Michelle_Amazon

Hello @Seller_cnhpEG1vkzz80

While I understand that you don't want to allow returns on any of your products, however, your returns policy must be as favorable or better than Amazons return policy, which you can review here. You will also see extended return timelines for any orders placed from November 1st through December 31st and will allow returns up until January 31st of the following year. Here is the page for last years Holiday Returns policy.

You can view items that cannot be returned in the policy I linked above. I hope this information is helpful.

Let me know if you have additional questions.

Regards,

Michelle

00
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