Amazon have sent the wrong item
Hi All
Just looking for any feedback if anyone else has had this happen and has been successful,
A customer has bought two items from me, and Amazon have sent visually similar but different items (i.e different manufacturer).
I have spoken to the customer as they contacted me and I have now sent the correct items from my personal stock here.
I want the customer to be refunded but I also don't want to lose out on my order.
Anyone know a positive resolution for this?
I have zero faith in seller support bothering to look into this, and assume they will say amazon did nothing wrong.
5 replies
Seller_ZJhFeE3tNKzfh
If the customer now has the right item - why do you need to refund them? If you refund them, I don't see how you would get refunded by amazon? You would only be looking at a reimbursement if the customer returned the initial wrong goods. Unless I'm misunderstanding.
Seller_RlZVPg3d6ZUGP
Going forwards, always let Amazon handle customer service for FBA orders, the problem now is the customer can contact amazon for wrong item received and get a full refund and you've lost out
Are you using Amazon barcodes for your items in FBA? are they on the right listing?
