App Not Reading Barcode w/iPhone 15
Since upgrading to the iPhone 15, the Amazon Seller app no longer focuses correctly on smaller barcodes. Larger ones are fine, but anything around 1" or smaller is unreadable. Blurry in the app and the app will not detect as a result. I am now having to type in or text to speech in a lot of UPCs. This was not the case on my iPhone 12, which has a much inferior camera to the 15. Just using the camera the UPCs can be zoomed in on and are very clear, but the app does not properly utilize the camera for this. Has anyone else encountered this issue? I have had the same issue on 2 different 15 Pro Maxes.
Thanks
App Not Reading Barcode w/iPhone 15
Since upgrading to the iPhone 15, the Amazon Seller app no longer focuses correctly on smaller barcodes. Larger ones are fine, but anything around 1" or smaller is unreadable. Blurry in the app and the app will not detect as a result. I am now having to type in or text to speech in a lot of UPCs. This was not the case on my iPhone 12, which has a much inferior camera to the 15. Just using the camera the UPCs can be zoomed in on and are very clear, but the app does not properly utilize the camera for this. Has anyone else encountered this issue? I have had the same issue on 2 different 15 Pro Maxes.
Thanks
2 replies
Danny_Amazon
Hello @Seller_UAcZyG7Nqi8tS- thanks very much for sharing this feedback here on forums. I wanted to check in to see if this behavior is still ongoing? I can recommend ensuring the app itself is the most up-to-date version, though it sounds like this might be a hardware issue with the camera. If this is still ongoing I would recommend creating a case with support for more technical troubleshooting as well!
Best,
Danny
