suspected counterfeit product
Hello, my seller account has been suspended even though I have not made any customer complaints or violations. 4 days ago, I uploaded the invoices of the products and proved that they were not fake, but even after 4 days, I did not receive a positive or negative response. What should I do? I didn't violate any rules or policies. Why is my seller panel closed and why is it not opening? What should I do?
suspected counterfeit product
Hello, my seller account has been suspended even though I have not made any customer complaints or violations. 4 days ago, I uploaded the invoices of the products and proved that they were not fake, but even after 4 days, I did not receive a positive or negative response. What should I do? I didn't violate any rules or policies. Why is my seller panel closed and why is it not opening? What should I do?
8 replies
Seller_ZJhFeE3tNKzfh
well if this is the same issue as your post a week ago, you’ll still have the issue that you purchased from Amazon, so won’t be able to show a valid supply chain.
Seller_MT8rt0A2OpbCx
Duplicate of this post.
Stick to one post for the same problem. Even if you don't like the answers, they are there to show where the problem lies.
Julia_Amzn
Hi @Seller_10ZaF57ajR0xj
I am closing this thread as a duplicate of original one: MY SELLER ACCOUNT HAS BEEN SUSPENDED.
As mentioned by @Seller_ZJhFeE3tNKzfh, providing valid documents is necessary to work on the reactivation of your account with the partner team. I will transfer your original thread to the Account Health category.
Best,
Julia.
