Invalid access
I am a new seller and really new at this. I am trying to advertise my newly listed products on Amazon to create better chances for me to sell. It keeps giving me invalid access and I’m not allowed to view this page. I’m not sure what the problem is. I see other sellers had the same problem but Amazon’s response was “in order to be able to do advertising, the account has to be valid, in good standing and there’s a payment method. I have all that. Could you please look at my account and advise to what the problem is and how I can fix it?
Invalid access
I am a new seller and really new at this. I am trying to advertise my newly listed products on Amazon to create better chances for me to sell. It keeps giving me invalid access and I’m not allowed to view this page. I’m not sure what the problem is. I see other sellers had the same problem but Amazon’s response was “in order to be able to do advertising, the account has to be valid, in good standing and there’s a payment method. I have all that. Could you please look at my account and advise to what the problem is and how I can fix it?
3 replies
Seller_Hi7wbO2Kbo6bl
I"m not a good one to advise on advertising, but just in general -- a few categories do not allow advertising. Advertising is also dependent upon you having the buy box.
Steve_Amazon
Hi @Seller_IyBAResPVYZSV,
Steve from Amazon here, thank you for reaching out. I have reviewed your account and see that at the time of trying to advertise, your account still needed to complete full verification.
You have been sent a performance notification today 3/13/24 with a link to schedule a video verification call to fully activate your account. Please access this notification by going into the menu in the top left corner of Seller Central and select Performance, then Performance Notifications.
- Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
- Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
- A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.
How to prepare for the video call:
- Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
- Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
- Only original documents that were submitted at the time of registration will be accepted.
- Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.
Once this is successfully completed and passed, your account will be reactivated and you can then begin listing and advertising.
Please let me know if there are any questions.
Thanks,
Steve
