Your payments account has failed our verification process
After trying of uploading many documents - bank statement, rent receipt, etc our account got deactivated. How to get verified? Can somebody help please? We got this message from Amazon team:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support/Selling Partner Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
For more information on selling requirements, go to ‘Information required to sell on Amazon’: https://sellercentral-europe.amazon.com/help/hub/reference/G201200780
KYC team please help!
Best,
Your payments account has failed our verification process
After trying of uploading many documents - bank statement, rent receipt, etc our account got deactivated. How to get verified? Can somebody help please? We got this message from Amazon team:
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support/Selling Partner Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
For more information on selling requirements, go to ‘Information required to sell on Amazon’: https://sellercentral-europe.amazon.com/help/hub/reference/G201200780
KYC team please help!
Best,
1 reply
Seller_k2X0L9mVRT0pW
You need to see what document(s) have failed. As well as bank details (which bank is it?) you need to supply a utility bill for your residential address and a UTR number for your business (or details from Companies House if Limited).