Images not updating correctly, very old image is displayed
I have a couple ASINs that I created years ago. Up until the last month, there were no issues as the image is changed every month with a new magazine releases. Now, on one B071VGYR14 , an image from 2017 appears and on the other B0725DWHYC & B07YZR7LXT, no images appear at all and the for one, the title is not updating. The requirements by size, etc. are all met. Not sure what I can do to correct as no sales for these die to the issues. Thanks
Images not updating correctly, very old image is displayed
I have a couple ASINs that I created years ago. Up until the last month, there were no issues as the image is changed every month with a new magazine releases. Now, on one B071VGYR14 , an image from 2017 appears and on the other B0725DWHYC & B07YZR7LXT, no images appear at all and the for one, the title is not updating. The requirements by size, etc. are all met. Not sure what I can do to correct as no sales for these die to the issues. Thanks
1 reply
Cooper_Amazon
Good Evening @Seller_3iMp1J80YMHJO,
I wanted to check in with you as I see that Case ID ending in 0951 is still actively being reviewed by Selling Partner Support as they are attempting to resolve your image issue.
Please continue to follow Case ID ending in 0951 until it's resolved. If there are any outstanding questions or concerns you may have regarding the outcome of the case, feel free to reach out again on this discussion and we can work on additional troubleshooting attempts. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
