Hello everyone,

I am a new seller on Amazon, and I am deeply frustrated with the compliance review process. Despite my proactive efforts to meet all requirements and provide the necessary documentation and images, the review team continues to reject my submissions with the same template responses, leaving me confused and disheartened.

Here’s my situation:

- I have completed all required certifications, including CPC certification, registration cards, user manuals, and test reports.

- I have submitted product images clearly showing the tracking label on the product itself and its packaging, along with detailed information including a U.S. after-sales address and email.

- My packaging includes the necessary warning labels as required.

However, despite my efforts, my submissions are repeatedly rejected for the following reasons:

- The tracking label is not shown on the physical product.

- The tracking label is not shown on the product packaging.

- The manufacturer or distributor information is missing.

As a new seller, I genuinely believe the images and documents I’ve provided fully meet these requirements. Yet, no matter how many times I ask for clarification, all I receive is the same template rejection without any specific feedback on what’s wrong or missing.

This process feels incredibly unfair for several reasons:

1. The review team fails to provide actionable guidance, responding with generic rejections instead of clear, specific feedback.

2. The seller support team seems to only “help reject” rather than help resolve the issues.

3. Despite being proactive and willing to improve, new sellers are left without the support or understanding they need to succeed.

I understand that compliance checks are vital to ensure safety and adherence to standards. However, this opaque and unhelpful process is both exhausting and demoralizing. What is the role of the review team? Is it to help us identify and fix problems, or just to reject us multiple times?

I kindly request that the review team adopt a more supportive and transparent approach by:

1. Providing detailed feedback on specific issues or shortcomings.

2. Guiding sellers on how to correct their submissions point-by-point.

3. Understanding that new sellers need humanized support rather than robotic responses.

We are willing to cooperate and improve, but we need to know exactly where we are falling short. Without clarity, it feels impossible to move forward.

This is my experience and my heartfelt frustration. I hope this post raises awareness of the struggles faced by new sellers and prompts Amazon to improve its compliance review process and seller support systems.

Thank you for reading, and I welcome any discussions from fellow sellers who have faced similar challenges.

@AmazonHelp @AmazonSellerSupport