Returned to sender
Hello, an order I posted a few weeks ago was returned to me today, as the buyer didn’t collect it from the post office - it was held there for her to collect, as she was out when Royal Mail tried to deliver it. So it was eventually returned to sender (me) today. I messaged her and asked her if I should send it to her again and she just said ‘no longer required’ as a reply. So guess I need to issue a refund - will this have an impact on my seller metrics? Is there a way to refund without getting any negative metrics? It’s clearly not my fault she didn’t bother to collect it, so am wondering the best way to refund? Many thanks for any help.
11 replies
Seller_77IcbQKVGdZo0
You should be fine to refund and it won’t damage your metrics. I normally put it down as a customer return and refund in full. It is most likely the customer changed their mind and didn’t want the item so didn’t bother picking it up.
There is no metric strike if you refund the customer after the item is despatched.
What is more likely to impact your metrics is sending the item back to the customer or messaging them to ask what you should do. This could lead to irritating the customer and might result in negative feedback which would be a metric strike.
Seller_rGtEcZnu0JTRD
Totally agree with @Smiley_Guy on this, we get a lot of these, and do not try and contact the customer we simply refund as buyer return and never taken any hit on the metrics. Would be reluctant to send again anyway as there is always a good chance the same thing would happen, and then you would be out of pocket again for the second lot of postage.
Seller_EeJ1yGk01BLHs
Today - we received 3 x small orders “Returned to Sender” (RTS). The Amazon Shipping labels obviously have a name and address on them and our return address. However the Order ID is not on the shipping label and I cannot search by name or address.
Any advice please on how to find the order ID so that I can refund the customers?
Thanks a Million - Happy New Year -
