amazon deactivated my account please help!
i received this email from amazon saying my account was deactivated. i have only one seller account and have all the proper paperwork to prove it i submitted it and still haven't gotten approved! please help! and i aslo currently have product stranded at amazon because of this deactivation!
Hello,
Your Amazon.com.au Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please dispatch any open orders to avoid further impact on your account.
Why is this happening?
You have a separate account JMV LL INC. which was enforced for violating one of our policies. As a result, you may no longer use the JMV LL INC. Selling account to sell on Amazon.com.au.
How do I reactivate my account?
In order to reactivate this Selling account, JMV LL INC., please follow the below steps:
1. You must first reactivate the account associated with JMV LL INC. by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, JMV LL INC., by using this link: https://sellercentral.amazon.com.au/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – JMV LL INC. ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com.au/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com.au/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
amazon deactivated my account please help!
i received this email from amazon saying my account was deactivated. i have only one seller account and have all the proper paperwork to prove it i submitted it and still haven't gotten approved! please help! and i aslo currently have product stranded at amazon because of this deactivation!
Hello,
Your Amazon.com.au Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please dispatch any open orders to avoid further impact on your account.
Why is this happening?
You have a separate account JMV LL INC. which was enforced for violating one of our policies. As a result, you may no longer use the JMV LL INC. Selling account to sell on Amazon.com.au.
How do I reactivate my account?
In order to reactivate this Selling account, JMV LL INC., please follow the below steps:
1. You must first reactivate the account associated with JMV LL INC. by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, JMV LL INC., by using this link: https://sellercentral.amazon.com.au/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – JMV LL INC. ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com.au/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com.au/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
1 reply
LeviDylan_Amazon
Hello @Seller_L3tYneLJOcBTV,
Thank you for posting here on the Seller Forums.
I see that your account has been deactivated for a violation of the multiple accounts policy and you have questions about how to get this resolved.
In the notification you shared, your Australia store has been deactivated for being related to a store that has the same name as yours. This typically means that you have opted in for global selling and one of your other marketplaces has become deactivated. For example, if your US store has been deactivated for any reason, this could cause your AU store to become deactivated per our multiple accounts policy.
I would like to quote the policy below for clarity...
"You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing."
This does not always mean that you have multiple accounts overall, it may suggest that one of your stores in another region has become deactivated. I suggest to check your other stores to see if any are deactivated. Once you find the affected store, you can visit the performance notifications section to find out the reason the store has been deactivated and your next steps to reactivate. Once the affected store is reactivated, you can appeal in the AU store with that information for reinstatement.
I know I have provided a lot of information here. Once you have found the affected store, follow the steps that I have shared and if you have any additional questions or concerns, please feel free to reach back out. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
