Hi guys, I've recently launched an FBM SKU. However, our product had a defect, and we couldn't send it to the customer. We have reached out to them via message with options of a full refund and sending them the new item free of charge, as it was an error on our end. Some customers didn't respond, and we were on the verge of the late shipment warning.

My order performance has dipped, and I've got a warning of a potential suspension/deactivation of my Amazon store.

How can I address the warning to ensure i get my account health back up to a healthy range?

Hope to get some advice or help on this matter. thank you in advanced.