Royal Mail Option for seller fulfilled prime not available
Hello, Can anyone help please
We normally auto purchase all of our seller fulfilled prime labels through Amazon. However, on half of them last few days its been throwing errors and when I try and purchase the label on Amazon manually the only postage option available is Evri.
Any idea why this is happening?
Thanks
Royal Mail Option for seller fulfilled prime not available
Hello, Can anyone help please
We normally auto purchase all of our seller fulfilled prime labels through Amazon. However, on half of them last few days its been throwing errors and when I try and purchase the label on Amazon manually the only postage option available is Evri.
Any idea why this is happening?
Thanks
8 replies
Seller_Aqe6YXaIh2iuR
We have been having the same issue since Thursday. Seller support unable to help!!!
Seller_XDzJ9YBdCj3SY
The moderators have reported this internally already. There is another thread about it. Fingers crossed they actually resolve it
Seller_lyUF34znaGncK
Ditto to all of this - we just need to keep hammering SS with new cases I guess and hope that someone gets lucky.
Seller_RSaktJ3KqN82w
Yes. I had this too. It started with 1st class RM being forced upon me, rather than 2nd RM which I normally use. At around the same time as you, I started just seeing Evri as the only option. Refreshing the page would usually give different options each time. I waited 12 hours and it seemed to be sorted for me. Hope it’s not happening again. For those of us who primarily sell cheap items, we’d make a loss on each sale.
Seller_7a38XNzczUOf8
I have had the same issue. I was suspended from SFP for about a year after not offering a weekend dispatch date. Since I decided to move to Saturday mornings I thought I would try and get it reinstated.
Got decent rates from Royal Mail everything set up and then a week later I started getting just the offering for Evri which I didn’t think was acceptable for SFP (it used to be the case but that may have changed) I got in touch with SS and they just said I can only use what is available and should proceed with Evri that are quite expensive for the larger packages. Since I have parcels between 1kg and 3kg on a 2kg average with Royal Mail, a 3kg equivalent with Evri is nearly double the price.
Also I only have the option of the drop shop with Evri and I doubt the 2 day shipping is going to get there in time. I am told that if I do fail the stats, I will need to do a POA and get down on my knees to beg for mercy again (metaphorically speaking).
Seller_Aqe6YXaIh2iuR
Amazon have just confirmed the below. It has taken 3 days to get there, but at least we know what was going on now.
‘Please be informed that this was an ongoing technical issue last week.
We would be exempting the sellers for metrics last week for this technical issue, if shipping labels are purchased outside the buy shipping tool.’
