Chargeback on an unshiped order
Can someone give me advise on how to deal with a chargeback on a unshipped order, I cant supply the information that is required ie Tracking etc.
Kind regards
Oliver
Chargeback on an unshiped order
Can someone give me advise on how to deal with a chargeback on a unshipped order, I cant supply the information that is required ie Tracking etc.
Kind regards
Oliver
13 replies
Seller_76AUwmqvSyRIM
If you haven’t shipped, the customer has not been charged so how can there be a chargeback?
Are you sure you have all the facts right?
Seller_iZL0ysZFrLJmN
If the order hasn't been shipped, then it may be the customer contacted SS who suggested they contact you for a chargeback?
However, if the customer wants to cancel an order, as others have said you haven't been paid but if YOU cancel it you get penalised. I always send the customer this if they want to cancel their order:
To cancel an order on Amazon, you can:
Go to amazon.co.uk and log in to your account
Click Returns & Orders
Click Track package to the right of your order
Select Cancel order under Order info
Confirm the cancellation by clicking Cancel selected items in this order
Seller_voW9gFQs6cI1A
a customer can not file a chargeback as they would not of been charged. amazon do not take any money until the item has shipped
Angie_Amazon
Hello @Seller_oCstzgTfPftmb,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
In this case, I recommend you to contact with seller support for guidance. To contact them, go to Seller Central > Help > Help and resources, or click here.
If you already did, please provide me the case ID and Order ID affected by this issue for further review.
Regards,
Angie 🥭
