Active in Seller Central but Currently Unavailable on Amazon.com
I have approximately 100 ASINs that are showing active in my seller central inventory but showing as currently unavailable on the detail pages. These ASINS were created with a inventory loader file and most of the ASINs on the file are showing as available. The file was filled out the same for each ASIN so I'm not sure why some of them are showing as unavailable. I have been going back and forth with seller support for about a week now and the only response I continue to get is that the listings are active on the amazon.com store even though they are not. I have provided a list of the ASINs and even sent screenshots of them showing as currently unavailable in the store. I think they are running the ASINs through the same type of tool that is available to us that does show them as active. Does anyone have any ideas? I have checked to make sure that I have provided a price, weight, dimensions, and a shipping profile. No fields are flagged if I edit the ASIN. Anybody have any ideas? I don't seem to be getting anywhere at all with seller support.
Active in Seller Central but Currently Unavailable on Amazon.com
I have approximately 100 ASINs that are showing active in my seller central inventory but showing as currently unavailable on the detail pages. These ASINS were created with a inventory loader file and most of the ASINs on the file are showing as available. The file was filled out the same for each ASIN so I'm not sure why some of them are showing as unavailable. I have been going back and forth with seller support for about a week now and the only response I continue to get is that the listings are active on the amazon.com store even though they are not. I have provided a list of the ASINs and even sent screenshots of them showing as currently unavailable in the store. I think they are running the ASINs through the same type of tool that is available to us that does show them as active. Does anyone have any ideas? I have checked to make sure that I have provided a price, weight, dimensions, and a shipping profile. No fields are flagged if I edit the ASIN. Anybody have any ideas? I don't seem to be getting anywhere at all with seller support.
37 replies
Glenn_Amazon
Hi thee @Seller_lVqerGE6samWb,
Thanks for reaching out with your difficulties with your listings not being available. It may be that the Upload wasn't fully successful and didn't process correctly. Can you please provide your most recent Seller Support case on this issue so I can review? I'd like to escalate this if possible. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hi there @Seller_lVqerGE6samWb,
I'm sorry you are still having difficulties with this. At this time the Escalation Team is working on reaching out to you again to assist further. In the future I would recommend replying to your case to let them know you are working on getting the updates completed to ensure your case isn't closed due to no response. Thank you for your understanding.
-Glenn
