Requesting removal of inappropriate seller ratings
Hi Amazon,
We've had a number of negative seller ratings lately and a couple are inappropriate. We've requested removal via the usual channels and got the usual absolute lack of support from the bots.
As per the policy below, which these bots very kindly quoted to me and still didn't help
- Amazon only removes feedback in the following cases:
- The feedback includes obscene language.
- The feedback includes seller-specific personally identifiable information.
- The entire feedback comment is a product review.
We require the following seller ratings removed in line with your terms above.
ID 10953209112 - entire feedback is a product review.
ID 10953349432 - not only is the entire feedback a product review, it's a product review for a large cat bed, we sold them 2 packs of trading cards.
ID 10956686632 - again a product review
ID 10661389012 - entirely a product review
ID 10661934022 - entirely a product review
@Julia_Amazon@Winston_Amazon@Julia_Amzn@Spencer_Amazon@Ezra_Amazon@Sarah_Amzn can one of you please escalate the above for me?
Thank you
Requesting removal of inappropriate seller ratings
Hi Amazon,
We've had a number of negative seller ratings lately and a couple are inappropriate. We've requested removal via the usual channels and got the usual absolute lack of support from the bots.
As per the policy below, which these bots very kindly quoted to me and still didn't help
- Amazon only removes feedback in the following cases:
- The feedback includes obscene language.
- The feedback includes seller-specific personally identifiable information.
- The entire feedback comment is a product review.
We require the following seller ratings removed in line with your terms above.
ID 10953209112 - entire feedback is a product review.
ID 10953349432 - not only is the entire feedback a product review, it's a product review for a large cat bed, we sold them 2 packs of trading cards.
ID 10956686632 - again a product review
ID 10661389012 - entirely a product review
ID 10661934022 - entirely a product review
@Julia_Amazon@Winston_Amazon@Julia_Amzn@Spencer_Amazon@Ezra_Amazon@Sarah_Amzn can one of you please escalate the above for me?
Thank you
8 replies
Seller_xySbvelx4DBqR
@Julia_Amazon @Julia_Amzn @Winston_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Roberto_Amazon @JiAlex_Amazon could one of you please assist?
ID 10976755022 - entirely a product review also.
Julia_Amzn
Hello @Seller_xySbvelx4DBqR, I apologize for the delayed response. I will definitely look into your cases and request a second review of all your appeals. 😊 I will keep you informed about the outcome!
Best, Julia.
Julia_Amzn
Hello @Seller_xySbvelx4DBqR, I am still working on your cases. Regarding case ID 10956686632: the feedback is indeed a seller feedback and will not be considered as a product review.
I will keep you informed about the outcomes of your other appeals.
Cheers, Julia.
Julia_Amzn
Hello @Seller_xySbvelx4DBqR, we have a response from the partner team. Please refer to the information below:
- Feedback on order ID's: 202-5079435-6696320 and 202-5488066 is eligible to be removed and suppressed because the content was found to be abusive, inaccurate, or retaliatory
- Feedback on order ID's: 204-5275366-0712336, 203-6136326-6687515, 203-0102620-3322748 for this seller is not eligible for removal. The comments from buyers are not reviews but seller feedback.
Best regards, Julia.
