New and confused
Hi guys,
So I'm relatively new and have been doing fba for about 3 months.
When the buyer requests a return, amazon check it but what if it is damaged or not in the condition they sent it what happens as it is unsellable now so do they reimburse or me or what usually happens?
Im worried to sell expensive stuff as we all know buyers will try their best to cheat us sellers so I want to know if us sellers are protected.
New and confused
Hi guys,
So I'm relatively new and have been doing fba for about 3 months.
When the buyer requests a return, amazon check it but what if it is damaged or not in the condition they sent it what happens as it is unsellable now so do they reimburse or me or what usually happens?
Im worried to sell expensive stuff as we all know buyers will try their best to cheat us sellers so I want to know if us sellers are protected.
7 replies
Seller_76AUwmqvSyRIM
"customer damaged" returns are not reimbursed so if you decide to sell expensive items with FBA, you should have full knowledge of this and build it into your product costs and selling prices.
Seller_ae51e0CJoHqCX
Have you had a bad experience yet?
It doesn't really happen as much as you think but probably dependant on what you sell. There is a Safe_t option for this sort of thing but make sure that anything you send out that has considerable value has a serial number on it and you are aware of what has been sent out and what has been returned in the event something different is sent back as a return.
Seller_d0PPVuCl0N3Qg
No, I wont be using FBA for expensive items. I’ve had past experiences where I was returned a playStation console after 11 months of use through amazon. It was sent back in a condition as if a car had run over it, completely broken and missing all accessories and the box. And this wasnt a one off experience. I’ve had action cameras worth over £300 returned after months of use as well .I’ve been selling on amazon for almost 8 years now, and from my experience, if you are selling a lot and dont mind taking a loss on a few items each month via FBA, then its fine. But if you are reselling or dealing with expensive products, I’d recommend going the FBM route. This way, you get to speak directly with customers who want to return something, and many times you can avoid unnecessary returns.
Seller_NR7AbZwDMu6mb
Amazon will find in favour of the customer 99% of the time, regardless of circumstances. If you are selling an expensive item you are far more vulnerable to customer fraud (in my opinion). The only solution is to accept some losses and build these losses into your pricing. If you can't achieve that, don't sell the item - I guarantee you will fall victim to dishonest customers very quickly. Amazon is plagued by them simply because of Amazon's customer first approach whilst the seller takes the hit.
Seller_HU09FGdJ07Hys
Cheer up,
it's inevitable that a few apple will be damaged. What counts, is to limit the damage.
First of all, I ship my books fully insured for damage or loss.
When a customer ask for a return, due to "arrived damaged", I ask the customer to send me a picture, for insurance purpose.
If the customer complies and the book appear very damaged, I tell the customer to keep it.
Then I contact the courier and I open a claim for damage.
If the customer return it damaged, I take a picture and open a claim with the courier.
Of course, there is a time limit for claims with courier.
If the customer returns a book damaged, without saying it, if possible, I sell it with a description of the defects. Otherwise, I recycle it.
All the best.
Guy
