Hi everyone,

Hope you are well.

My account has been deactivated on Saturday due to linked account.

I spoke to account health support team member yesterday ''Treysi'', she told me that in Mexico an Amazon account has been created with same business name as mine and she asked me to submit business registration documents and explanation in which you can explain that you have nothing to do with that account, further she asked me to investigate into it.

I did not create any other account in any Amazon Marketplace ever, I created only one Amazon account in United Kingdom.

My question is that, if someone in Mexico decided to create an account with same business name as mine, how can I be responsible for that? and being an ordinary amazon seller how can I investigate and make amazon believe that I have nothing to do with that Mexican Amazon account.

So far I have submitted Companies house Certificate, Incorporation Document and Bank Statement, what else I can provide to prove that I have nothing to do with that account.

Please help me, these are peak business days of Christmas was preparing for these days from months.

Kind Regards.