Windsor Framework
I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.
I started a Seller Support case on 28 Mar 2025 asking
"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.
Pay by Invoice means I can not contact them and ask for this.
What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"
The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."
I've not seen any news about this, or had any emails, has anyone else heard anything?
Windsor Framework
I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.
I started a Seller Support case on 28 Mar 2025 asking
"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.
Pay by Invoice means I can not contact them and ask for this.
What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"
The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."
I've not seen any news about this, or had any emails, has anyone else heard anything?
4 replies
Seller_lcEFNe4t76lA1
You must have read my thoughts as I have just posted about the UKIMS number - have you been successful in obtaining one? If so, do you have a recommendation for Indirect Representation?
With regards to the EORI number, good luck with that one as I experience this problem daily with my EU shipments. Amazon do not seem to grasp that this is a requirement of sending B2B shipments into Europe. They do not supply and the buyer in 80% of cases doesn't seem to have one resulting in cancellations which affect our metrics.
Dreading the impact of this as we send a fair bit into NI.
Thanks for raising!
Seller_d8YGbIjNqwFxn
It seems that due to the lack of announcements that Amazon are doing nothing about this. You are correct business customers need to provide this information so we can ship orders to NI.
There is also the question about how it will work with Buy Sbipping. Click and Drop has already been changed to allow the relevant information to be entered. Will Biy Shipping also be updated?
