Account Deactivated with Funds stuck on the account
So after submitting my appeal i received this message from amazon(down below).I had submitted all my invoices and made sure that all of them are what is asked.I had spoken with 10 agents at this point making sure that i am submitting everything thats asked.After submitting the appeal this message got sent back within minutes which sounds like an automated robot message.I have a lot of funds still left on the account from other product sales that ive made,they left a email adres to get in contact about the payments but the email adres does not exist…
Any suggestions?
Hello P4B ltd,
You still have not provided sufficient information to reactivate your account.
We may not reply to further emails about this issue. For privacy reasons, we do not provide details about our investigation methods.
You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely, Merchant Review Team, Amazon.co.uk
Account Deactivated with Funds stuck on the account
So after submitting my appeal i received this message from amazon(down below).I had submitted all my invoices and made sure that all of them are what is asked.I had spoken with 10 agents at this point making sure that i am submitting everything thats asked.After submitting the appeal this message got sent back within minutes which sounds like an automated robot message.I have a lot of funds still left on the account from other product sales that ive made,they left a email adres to get in contact about the payments but the email adres does not exist…
Any suggestions?
Hello P4B ltd,
You still have not provided sufficient information to reactivate your account.
We may not reply to further emails about this issue. For privacy reasons, we do not provide details about our investigation methods.
You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely, Merchant Review Team, Amazon.co.uk
8 replies
Seller_euoJlowAc9ebI
After i posted this i could see the email turn green and some how the email adres works
Seller_BS5lg2keRs2QO
If your funds have been locked then you would need to send an email to disbursement-appeals@amazon.co.uk after 90 days to ask for the remaining balance.
Seller_HWQBmEqGmCI2v
Hello @P4B_Trade_LTD,
This is Krish to help you with your concerns.
I understand your account has been deactivated.
To assist you better, we request you to kindly share the original performance notification you have received at the time of account deactivation.
The forums community and I are here to support you, please let us know how we can help you from this point forward.
Thanks and Regards,
Krish
Seller_HWQBmEqGmCI2v
Hello @P4B_Trade_LTD,
This is Krish to help you with your concerns.
Thank you for providing the notification and I understand your account is deactivated due authenticity issues and you have submitted your appeal along with invoices but unfortunately it was not accepted.
Please ensure that your submitted invoices meets the invoice requirements as stated in the notification and along with this ensure that the invoices are authentic and unaltered.
The invoices should be from an authorized and verified supplier of the rights/brand owner.
The forums community and I are here to support you, please let us know how we can help you from this point forward.
Thanks and Regards,
Krish
