Prepare for the Holiday season series -Handle returns, refunds, and A-to-z Guarantee claims - Part 5 of 5
During the holiday season season, you may experience an increase in sales volume. We compiled a list of best practices to help you prepare and successfully manage your seller-fulfilled orders during the holiday season. Please see our last post in the series HERE.
Handle returns, refunds, and A-to-z Guarantee claims
Address A-to-z claims and service chargebacks promptly. Check your A-to-z claim pages daily, and proactively resolve any issues. To help prevent being held responsible for the reimbursement of a claim, follow our Selling policies and seller code of conduct. For more information about A-to-z claims, go to Respond to an A-to-z guarantee claim.
We would love to hear from our experienced sellers on A-to-z claims and best practices. Please provide that information below.
Prepare for the Holiday season series -Handle returns, refunds, and A-to-z Guarantee claims - Part 5 of 5
During the holiday season season, you may experience an increase in sales volume. We compiled a list of best practices to help you prepare and successfully manage your seller-fulfilled orders during the holiday season. Please see our last post in the series HERE.
Handle returns, refunds, and A-to-z Guarantee claims
Address A-to-z claims and service chargebacks promptly. Check your A-to-z claim pages daily, and proactively resolve any issues. To help prevent being held responsible for the reimbursement of a claim, follow our Selling policies and seller code of conduct. For more information about A-to-z claims, go to Respond to an A-to-z guarantee claim.
We would love to hear from our experienced sellers on A-to-z claims and best practices. Please provide that information below.
17 replies
Seller_24FzucbyGtgZS
During the holiday season you WILL see an increase in scam returns for which Amazon will automatically refund YOUR money and give you a run-around in getting reimbursed if you even are.
Seller_lCX40xAkSs1xm
We have seen a huge uptick in A to Z's that are filed by foreign based drop shippers looking to abuse the A to Z process.
We cannot ship via Amazon Buy Shipping because virtually all of our orders go out in multiple parcels. Amazon Buy Shipping via ShipStation only works if the order goes in one carton.
What do you recommend we do to stop the bleeding from the foreign based drop shippers?
