Amazon labelled the product incorrectly
I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.
I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.
The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!
8 of the 12 customers have complained causing the violation.
4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.
The item has now completely sold out. The incorrectly labelled items got liquidated.
The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.
So £250 lost.
Anyone got any ideas what I can do next?
Amazon labelled the product incorrectly
I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.
I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.
The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!
8 of the 12 customers have complained causing the violation.
4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.
The item has now completely sold out. The incorrectly labelled items got liquidated.
The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.
So £250 lost.
Anyone got any ideas what I can do next?
10 replies
Seller_zDUw7ekrB6OEy
You may struggle with this, in my experience Amazon tend not to admit fault . In future are you able to label them yourself?
Seller_RlZVPg3d6ZUGP
did the barcode on your product match the correct listing or are there 2 listings with the same barcode?
Seller_KBCvmRKLx6ft0
FBA used to do this to us all of the time. That along with the drastic increase in labelling fees prompted us to label everything ourselves. Surprise surprise, no more 'wrong item' returns!
Amazon rarely if ever admit fault to anything, and they would never admit any incompetence on behalf of their staff. Even when we've provided proof of their error, they still don't accept responsibility.
Seller_i38MVIJDH23AY
Oh well.
The Managing Director's office gave me the old hand palm today. They said they were right and they were not prepared to discuss it any further.
So Amazon's error costs me £250 and they just don't care.
Merry Christmas.
Seller_i38MVIJDH23AY
I suddenly made some progress on this. Someone from the Seller Support Leadership Team said they would reimburse me in full.
The gave me the reimbursement number.
After a few days it had not arrived so I wrote back. I actually got a reply from the same person and she asked me to be patient as it was an unusual reimbursement.
I wrote back again a couple of days later and someone else replied.
They have totally ignore all the previous messages and the whole thing has started again. When I write and just give them the reimbursement number and ask where it is, they ignore my question.
It is so frustrating. Looks like I am back to square one.
Amazon labelled the product incorrectly
I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.
I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.
The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!
8 of the 12 customers have complained causing the violation.
4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.
The item has now completely sold out. The incorrectly labelled items got liquidated.
The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.
So £250 lost.
Anyone got any ideas what I can do next?
Amazon labelled the product incorrectly
I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.
I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.
The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!
8 of the 12 customers have complained causing the violation.
4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.
The item has now completely sold out. The incorrectly labelled items got liquidated.
The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.
So £250 lost.
Anyone got any ideas what I can do next?
Amazon labelled the product incorrectly
I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.
I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.
The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!
8 of the 12 customers have complained causing the violation.
4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.
The item has now completely sold out. The incorrectly labelled items got liquidated.
The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.
So £250 lost.
Anyone got any ideas what I can do next?
10 replies
10 replies
Seller_zDUw7ekrB6OEy
You may struggle with this, in my experience Amazon tend not to admit fault . In future are you able to label them yourself?
Seller_RlZVPg3d6ZUGP
did the barcode on your product match the correct listing or are there 2 listings with the same barcode?
Seller_KBCvmRKLx6ft0
FBA used to do this to us all of the time. That along with the drastic increase in labelling fees prompted us to label everything ourselves. Surprise surprise, no more 'wrong item' returns!
Amazon rarely if ever admit fault to anything, and they would never admit any incompetence on behalf of their staff. Even when we've provided proof of their error, they still don't accept responsibility.
Seller_i38MVIJDH23AY
Oh well.
The Managing Director's office gave me the old hand palm today. They said they were right and they were not prepared to discuss it any further.
So Amazon's error costs me £250 and they just don't care.
Merry Christmas.
Seller_i38MVIJDH23AY
I suddenly made some progress on this. Someone from the Seller Support Leadership Team said they would reimburse me in full.
The gave me the reimbursement number.
After a few days it had not arrived so I wrote back. I actually got a reply from the same person and she asked me to be patient as it was an unusual reimbursement.
I wrote back again a couple of days later and someone else replied.
They have totally ignore all the previous messages and the whole thing has started again. When I write and just give them the reimbursement number and ask where it is, they ignore my question.
It is so frustrating. Looks like I am back to square one.
Seller_zDUw7ekrB6OEy
You may struggle with this, in my experience Amazon tend not to admit fault . In future are you able to label them yourself?
Seller_zDUw7ekrB6OEy
You may struggle with this, in my experience Amazon tend not to admit fault . In future are you able to label them yourself?
Seller_RlZVPg3d6ZUGP
did the barcode on your product match the correct listing or are there 2 listings with the same barcode?
Seller_RlZVPg3d6ZUGP
did the barcode on your product match the correct listing or are there 2 listings with the same barcode?
Seller_KBCvmRKLx6ft0
FBA used to do this to us all of the time. That along with the drastic increase in labelling fees prompted us to label everything ourselves. Surprise surprise, no more 'wrong item' returns!
Amazon rarely if ever admit fault to anything, and they would never admit any incompetence on behalf of their staff. Even when we've provided proof of their error, they still don't accept responsibility.
Seller_KBCvmRKLx6ft0
FBA used to do this to us all of the time. That along with the drastic increase in labelling fees prompted us to label everything ourselves. Surprise surprise, no more 'wrong item' returns!
Amazon rarely if ever admit fault to anything, and they would never admit any incompetence on behalf of their staff. Even when we've provided proof of their error, they still don't accept responsibility.
Seller_i38MVIJDH23AY
Oh well.
The Managing Director's office gave me the old hand palm today. They said they were right and they were not prepared to discuss it any further.
So Amazon's error costs me £250 and they just don't care.
Merry Christmas.
Seller_i38MVIJDH23AY
Oh well.
The Managing Director's office gave me the old hand palm today. They said they were right and they were not prepared to discuss it any further.
So Amazon's error costs me £250 and they just don't care.
Merry Christmas.
Seller_i38MVIJDH23AY
I suddenly made some progress on this. Someone from the Seller Support Leadership Team said they would reimburse me in full.
The gave me the reimbursement number.
After a few days it had not arrived so I wrote back. I actually got a reply from the same person and she asked me to be patient as it was an unusual reimbursement.
I wrote back again a couple of days later and someone else replied.
They have totally ignore all the previous messages and the whole thing has started again. When I write and just give them the reimbursement number and ask where it is, they ignore my question.
It is so frustrating. Looks like I am back to square one.
Seller_i38MVIJDH23AY
I suddenly made some progress on this. Someone from the Seller Support Leadership Team said they would reimburse me in full.
The gave me the reimbursement number.
After a few days it had not arrived so I wrote back. I actually got a reply from the same person and she asked me to be patient as it was an unusual reimbursement.
I wrote back again a couple of days later and someone else replied.
They have totally ignore all the previous messages and the whole thing has started again. When I write and just give them the reimbursement number and ask where it is, they ignore my question.
It is so frustrating. Looks like I am back to square one.
