Dear Amazon Selling Partner Support,

We are writing to formally submit a complaint regarding the ongoing mishandling of our case, the unjustified storage and removal fees applied to our account, and repeated failures to resolve or properly address our concerns despite multiple correspondences.

Background

In September 2024, we made the decision to cease all operations and close our company. In preparation:

We initiated the return and disposal of all FBA inventory, with final confirmation of returns received by November 2024.

We reached out to Amazon requesting confirmation that no stock remained in the DE marketplace before starting VAT deregistration in Germany.

Amazon confirmed there was no inventory left in FBA, and based on that, the VAT deregistration process was initiated.

Issues

Despite the above, Amazon began charging our account for monthly and long-term storage fees starting in December 2024, for inventory that:

Was already returned or disposed of;

Amazon previously confirmed was no longer in stock;

Should have been automatically disposed of per our settings.

Additionally:

1. Contradictory and Inaccurate Inventory Records

Amazon sent us written confirmation that no inventory remained in DE FBA.

At the same time, we are being charged for storage and removal based on supposed inventory that does not exist.

Your own support team acknowledged errors in the reports and stated they would be corrected, yet we continue to receive charges.

2. Violation of Automated Disposal Settings

Our account settings indicate that:

“All fulfillable inventory older than 11 months is to be automatically disposed of.”

This clearly has not been executed, and Amazon has:

Failed to dispose of aging stock;

Continued charging us unjustified fees;

Ignored our repeated inquiries about this failure.

👉 If inventory still exists, why was it not automatically disposed of according to our settings and Amazon’s policy?

3. Violation of Amazon’s Communication and Case Handling Policy

We also wish to formally complain about:

Repeated inaccurate or irrelevant replies from your agents;

Closure of unresolved cases without investigation;

Lack of ownership or follow-through by any specific department;

Ongoing lack of resolution despite our full cooperation and documentation.

Our Demands

We now formally request:

A full refund of all incorrectly charged fees:

FBA storage fees (Dec 2024 – present)

Long-term storage fees

Removal/disposal order fees

A written confirmation that all inventory reports and system errors have been corrected and that no inventory remains.

Assistance with finalizing account closure.

A formal explanation as to why inventory was not automatically disposed of, violating Amazon’s automated fulfillment policy.

We ask that this case be escalated to a senior specialist or account resolution team, as we have exhausted all standard support channels without any success.

Please treat this matter with the urgency and seriousness it deserves. We expect a detailed and conclusive response within 2 business days.

Sincerely,

Vitaluce