Ongoing issue with missing reviews for my ASINs on Amazon
For several weeks now, I have noticed a significant number of reviews are missing, which has adversely affected my business operations and conversion rates. After multiple contacts with Amazon Seller Support, I was informed that the reviews were "stuck in the backend" and were supposed to reflect within 72 hours post-refresh. Unfortunately, this change did not occur, and the absence of these reviews continues to impact my business.
I fully appreciate the complexity of managing such a large platform and the challenges that accompany it. However, the current level of support has been inadequate. Reflecting on the past, Amazon's customer service under Mr. Bezos was exemplary, and it is disappointing to experience this decline in service quality.
I am reaching out in hopes someone in this forum can provide a contact for me to escalate this issue for resolving them fficiently. It is crucial for my business to have these reviews reinstated to restore not only my sales performance but also the trust of my customers. Your assistance in connecting me with the appropriate contact for escalation would be greatly appreciated. Thanks!!!
Ongoing issue with missing reviews for my ASINs on Amazon
For several weeks now, I have noticed a significant number of reviews are missing, which has adversely affected my business operations and conversion rates. After multiple contacts with Amazon Seller Support, I was informed that the reviews were "stuck in the backend" and were supposed to reflect within 72 hours post-refresh. Unfortunately, this change did not occur, and the absence of these reviews continues to impact my business.
I fully appreciate the complexity of managing such a large platform and the challenges that accompany it. However, the current level of support has been inadequate. Reflecting on the past, Amazon's customer service under Mr. Bezos was exemplary, and it is disappointing to experience this decline in service quality.
I am reaching out in hopes someone in this forum can provide a contact for me to escalate this issue for resolving them fficiently. It is crucial for my business to have these reviews reinstated to restore not only my sales performance but also the trust of my customers. Your assistance in connecting me with the appropriate contact for escalation would be greatly appreciated. Thanks!!!
7 replies
Quincy_Amazon
Hello @Seller_jLz033I2Z35EC
Thank you for posting your inquiry to the Forums.
It sounds like you have already reached out to our Support team regarding your concern. Do you mind providing the related case ID number(s) to this thread so I can review the correspondence already provided? Looking forward to your response.
Regards.
Quincy_Amazon
Quincy_Amazon
Hello @Seller_jLz033I2Z35EC
Thank you for posting your inquiry to the Forums and for providing those case ID numbers.
I have looked into the cases and I am confirming that I have escalated the case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to your directly for additional detail so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
