Amazon removed our product listing but we already have COI submitted
Our product listing has been deactivated with Amazon's new testing process implemented. However we have already obtained our COI through Eurofins and submitted it when it was initially required. I opened a case but need it escalated since it has been over 10 days since our listing has been deactivated. What are the best next steps to take to get attention from Amazon support team?
Amazon removed our product listing but we already have COI submitted
Our product listing has been deactivated with Amazon's new testing process implemented. However we have already obtained our COI through Eurofins and submitted it when it was initially required. I opened a case but need it escalated since it has been over 10 days since our listing has been deactivated. What are the best next steps to take to get attention from Amazon support team?
3 replies
Atlas_Amazon
Hello @Seller_VN860yRuhxeU1
Thank you for the information provided regarding the recent issues you have seen. I understand you have submitted the required documentation, but have not received a response as of yet.
Would you be able to provide the specific case ID that you were attempting to submit the information on? We will require this information to review the appeal and determine what steps can be taken.
Any other details that you have relating to this situation should be provided to this thread for continued support on this concern.
Best,
Atlas
