My account is deactivated. How to get my fund and reactivate
Hi amazon seller support,
Please help me on this. In my Account health i saw "Your account has been deactivated" and how to get my fund from account.
Best regards
My account is deactivated. How to get my fund and reactivate
Hi amazon seller support,
Please help me on this. In my Account health i saw "Your account has been deactivated" and how to get my fund from account.
Best regards
4 replies
Seller_0rXAME9V4LQSx
Why is your account deactivated? If it was for section 3 or any type of ip complaint then by law Amazon can not return any funds or "counterfeit" products to you. You have to reactivate your account if you are able and clear the issues first.
As always post your deactivation notice with personal information removed for more help.
Seller_SgMqxs3wAEuSI
Hey @Seller_kWDpyAqKxD2df
As @Seller_0rXAME9V4LQSx mentioned, please share your deactivation email.
Emet_Amazon
Hello @Seller_kWDpyAqKxD2df,
Thank you for posting your concerns with your account deactivation and funds.
As mentioned by both @Seller_0rXAME9V4LQSx and @Seller_SgMqxs3wAEuSI, please provide your original deactivation notice so we can better understand what part of the section 3 policy was violated. This policy includes a rather large number of situations or scenarios, some require unique information to dispute, so once we have more information on your deactivation reason we can offer more guidance.
Regarding funds, you can review our funds withholding policy, depending on the situation after 90-days from the original deactivation you can email our teams to request your funds, however if there are more serious concerns, fund may not be eligible for release.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
