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Seller_Egf9qKapM5RVU

LEFT A NEGATIVE REVIEW INSTEAD OF SENDING A MESSAGE...

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Sakura_Amazon_ @Julia_Amazon @Julia_Amzn @Sarah_Amzn @Simon_Amazon

23 views
2 replies
Manage Buyer Experience
Tags:Negative reviews
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user profile
Seller_Egf9qKapM5RVU

LEFT A NEGATIVE REVIEW INSTEAD OF SENDING A MESSAGE...

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Sakura_Amazon_ @Julia_Amazon @Julia_Amzn @Sarah_Amzn @Simon_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
23 views
2 replies
Reply
2 replies
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

Hello @Seller_Egf9qKapM5RVU,

Thank you for sharing all those details. As I understand, this is regarding the negative feedback left by the buyer. I have contacted the relevant Team to review this feedback.

I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

@Seller_Egf9qKapM5RVU,

I am coming back with a nice update. ✨

The Feedback was suppressed and you should be informed about the same on 07/28/2025 .

Regards,

Sakura

00
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user profile
Seller_Egf9qKapM5RVU

LEFT A NEGATIVE REVIEW INSTEAD OF SENDING A MESSAGE...

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Sakura_Amazon_ @Julia_Amazon @Julia_Amzn @Sarah_Amzn @Simon_Amazon

23 views
2 replies
Manage Buyer Experience
Tags:Negative reviews
00
Reply
user profile
Seller_Egf9qKapM5RVU

LEFT A NEGATIVE REVIEW INSTEAD OF SENDING A MESSAGE...

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Sakura_Amazon_ @Julia_Amazon @Julia_Amzn @Sarah_Amzn @Simon_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
23 views
2 replies
Reply
user profile

LEFT A NEGATIVE REVIEW INSTEAD OF SENDING A MESSAGE...

by Seller_Egf9qKapM5RVU

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Sakura_Amazon_ @Julia_Amazon @Julia_Amzn @Sarah_Amzn @Simon_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
23 views
2 replies
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Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

Hello @Seller_Egf9qKapM5RVU,

Thank you for sharing all those details. As I understand, this is regarding the negative feedback left by the buyer. I have contacted the relevant Team to review this feedback.

I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

@Seller_Egf9qKapM5RVU,

I am coming back with a nice update. ✨

The Feedback was suppressed and you should be informed about the same on 07/28/2025 .

Regards,

Sakura

00
Follow this discussion to be notified of new activity
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

Hello @Seller_Egf9qKapM5RVU,

Thank you for sharing all those details. As I understand, this is regarding the negative feedback left by the buyer. I have contacted the relevant Team to review this feedback.

I will keep you updated.

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

Hello @Seller_Egf9qKapM5RVU,

Thank you for sharing all those details. As I understand, this is regarding the negative feedback left by the buyer. I have contacted the relevant Team to review this feedback.

I will keep you updated.

Regards,

Sakura

00
Reply
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

@Seller_Egf9qKapM5RVU,

I am coming back with a nice update. ✨

The Feedback was suppressed and you should be informed about the same on 07/28/2025 .

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_Egf9qKapM5RVU’s post

@Seller_Egf9qKapM5RVU,

I am coming back with a nice update. ✨

The Feedback was suppressed and you should be informed about the same on 07/28/2025 .

Regards,

Sakura

00
Reply
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