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Seller_NNu2xgeF1v4jw

Poor FBM Performance. How to review and to fix it?

I have over 100,000 products that are disabled due to "Poor FBM performance".

I complained and asked Seller Central for help, but as expected, I got no response or help.

Can anyone who has already experienced this tell me how to solve this problem?

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2 replies
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Seller_NNu2xgeF1v4jw

Poor FBM Performance. How to review and to fix it?

I have over 100,000 products that are disabled due to "Poor FBM performance".

I complained and asked Seller Central for help, but as expected, I got no response or help.

Can anyone who has already experienced this tell me how to solve this problem?

Account Health
Tags:Deactivated
00
110 views
2 replies
Reply
2 replies
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_NNu2xgeF1v4jw’s post

Hi @Seller_NNu2xgeF1v4jw,

I understand how frustrating this situation must be, especially with such a large number of products affected. Here's what I found in the help pages that might help you get this resolved:

According to the Error 4400 help page, you should be able to find a "Your seller-fulfilled offers have been deactivated" notice in your Account Health section (under Performance > Account Health). From there, you can click "Reactivate" and submit a plan of action or appeal.

When preparing your plan of action, you might want to reference the seller performance metrics guide. It suggests focusing on areas like product descriptions, customer service response times, packaging quality, shipping times, and how you handle returns and refunds.

Hope this helps point you in the right direction! Let us know how it goes.

Best regards, Michael

00
user profile
Josh_Amazon
In reply to: Seller_NNu2xgeF1v4jw’s post

Hello @Seller_NNu2xgeF1v4jw,

I'm Josh from Amazon. Thank you for reaching out to our Forums about your disabled products due to "Poor FBM performance".

I understand this is a challenging situation, especially with such a large number of products affected. Have you had a chance to contact Seller Support about this issue yet? If you have already done so, could you please share the case ID? This will help us track the progress of your issue.

If you haven't contacted Seller Support yet, I recommend doing so as your first step. They will be able to review your account specifics, provide detailed information about the performance issues, and guide you through the steps needed to reactivate your listings.

Feel free to return to the forums if you need additional guidance after speaking with Seller Support.

Kind regards,

-Josh

00
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user profile
Seller_NNu2xgeF1v4jw

Poor FBM Performance. How to review and to fix it?

I have over 100,000 products that are disabled due to "Poor FBM performance".

I complained and asked Seller Central for help, but as expected, I got no response or help.

Can anyone who has already experienced this tell me how to solve this problem?

110 views
2 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_NNu2xgeF1v4jw

Poor FBM Performance. How to review and to fix it?

I have over 100,000 products that are disabled due to "Poor FBM performance".

I complained and asked Seller Central for help, but as expected, I got no response or help.

Can anyone who has already experienced this tell me how to solve this problem?

Account Health
Tags:Deactivated
00
110 views
2 replies
Reply
user profile

Poor FBM Performance. How to review and to fix it?

by Seller_NNu2xgeF1v4jw

I have over 100,000 products that are disabled due to "Poor FBM performance".

I complained and asked Seller Central for help, but as expected, I got no response or help.

Can anyone who has already experienced this tell me how to solve this problem?

Account Health
Tags:Deactivated
00
110 views
2 replies
Reply
2 replies
2 replies
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Seller_i6S8knzW6zU6Z
In reply to: Seller_NNu2xgeF1v4jw’s post

Hi @Seller_NNu2xgeF1v4jw,

I understand how frustrating this situation must be, especially with such a large number of products affected. Here's what I found in the help pages that might help you get this resolved:

According to the Error 4400 help page, you should be able to find a "Your seller-fulfilled offers have been deactivated" notice in your Account Health section (under Performance > Account Health). From there, you can click "Reactivate" and submit a plan of action or appeal.

When preparing your plan of action, you might want to reference the seller performance metrics guide. It suggests focusing on areas like product descriptions, customer service response times, packaging quality, shipping times, and how you handle returns and refunds.

Hope this helps point you in the right direction! Let us know how it goes.

Best regards, Michael

00
user profile
Josh_Amazon
In reply to: Seller_NNu2xgeF1v4jw’s post

Hello @Seller_NNu2xgeF1v4jw,

I'm Josh from Amazon. Thank you for reaching out to our Forums about your disabled products due to "Poor FBM performance".

I understand this is a challenging situation, especially with such a large number of products affected. Have you had a chance to contact Seller Support about this issue yet? If you have already done so, could you please share the case ID? This will help us track the progress of your issue.

If you haven't contacted Seller Support yet, I recommend doing so as your first step. They will be able to review your account specifics, provide detailed information about the performance issues, and guide you through the steps needed to reactivate your listings.

Feel free to return to the forums if you need additional guidance after speaking with Seller Support.

Kind regards,

-Josh

00
Follow this discussion to be notified of new activity
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_NNu2xgeF1v4jw’s post

Hi @Seller_NNu2xgeF1v4jw,

I understand how frustrating this situation must be, especially with such a large number of products affected. Here's what I found in the help pages that might help you get this resolved:

According to the Error 4400 help page, you should be able to find a "Your seller-fulfilled offers have been deactivated" notice in your Account Health section (under Performance > Account Health). From there, you can click "Reactivate" and submit a plan of action or appeal.

When preparing your plan of action, you might want to reference the seller performance metrics guide. It suggests focusing on areas like product descriptions, customer service response times, packaging quality, shipping times, and how you handle returns and refunds.

Hope this helps point you in the right direction! Let us know how it goes.

Best regards, Michael

00
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_NNu2xgeF1v4jw’s post

Hi @Seller_NNu2xgeF1v4jw,

I understand how frustrating this situation must be, especially with such a large number of products affected. Here's what I found in the help pages that might help you get this resolved:

According to the Error 4400 help page, you should be able to find a "Your seller-fulfilled offers have been deactivated" notice in your Account Health section (under Performance > Account Health). From there, you can click "Reactivate" and submit a plan of action or appeal.

When preparing your plan of action, you might want to reference the seller performance metrics guide. It suggests focusing on areas like product descriptions, customer service response times, packaging quality, shipping times, and how you handle returns and refunds.

Hope this helps point you in the right direction! Let us know how it goes.

Best regards, Michael

00
Reply
user profile
Josh_Amazon
In reply to: Seller_NNu2xgeF1v4jw’s post

Hello @Seller_NNu2xgeF1v4jw,

I'm Josh from Amazon. Thank you for reaching out to our Forums about your disabled products due to "Poor FBM performance".

I understand this is a challenging situation, especially with such a large number of products affected. Have you had a chance to contact Seller Support about this issue yet? If you have already done so, could you please share the case ID? This will help us track the progress of your issue.

If you haven't contacted Seller Support yet, I recommend doing so as your first step. They will be able to review your account specifics, provide detailed information about the performance issues, and guide you through the steps needed to reactivate your listings.

Feel free to return to the forums if you need additional guidance after speaking with Seller Support.

Kind regards,

-Josh

00
user profile
Josh_Amazon
In reply to: Seller_NNu2xgeF1v4jw’s post

Hello @Seller_NNu2xgeF1v4jw,

I'm Josh from Amazon. Thank you for reaching out to our Forums about your disabled products due to "Poor FBM performance".

I understand this is a challenging situation, especially with such a large number of products affected. Have you had a chance to contact Seller Support about this issue yet? If you have already done so, could you please share the case ID? This will help us track the progress of your issue.

If you haven't contacted Seller Support yet, I recommend doing so as your first step. They will be able to review your account specifics, provide detailed information about the performance issues, and guide you through the steps needed to reactivate your listings.

Feel free to return to the forums if you need additional guidance after speaking with Seller Support.

Kind regards,

-Josh

00
Reply
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