Seller account suspended - appeal rejected
Hi,
My account was suspended in France due to late shipment which I take full responsibility for.
I have written to Amazon to appeal the suspension but it was rejected and they asked for more information in all three categories. I am posting my appeal here and I’m hoping someone could look over it and tell me if I can improve it. I’d be really grateful because I sell a lot in France usually.
Appeal:
What Went Wrong: Main reason for orders shipped late
We failed to keep adequate supply of finished inventory in stock
We failed to update Amazon inventory numbers and received orders for designs that we did not have ready in stock
We have been using the courier GLS. We had to order the courier separately for each package which took a large amount of time
I usually have an employee who works with me to complete orders but he was on holiday for the past two weeks
This is my mistake and I take the responsibility for this problem.
B. What we have done to fix the problems:-
We have shipped all outstanding orders
When the account is reactivated, we will update the inventory to reflect only what we have in stock, thus ensuring products can be shipped quickly
We will also increase the handling time by one extra day to make sure that we can fulfil our customers’ expectations
We have signed a contract with the courier company DPD - starting 21.10.19 - which means that we do not have to order the courier individually for each package, which will decrease time spent on this administrative task. The contract is attached
My worker has returned as of 21.10.19 and thus we again have two people fulfilling orders
C. What we have done to prevent the problems from happening again in the future
If and when my worker goes on holiday again, I will set my Amazon account to inactive for a short time to ensure that orders do not build up
I will use only DPD, with whom I have a contract, to ship packages to France, ensuring a fast handling time for me
We will periodically update inventory to reflect only those products which we already have in stock
We will monitor our account health daily to ensure that all orders are being shipped on time
Thank you to anyone who can help!
Seller account suspended - appeal rejected
Hi,
My account was suspended in France due to late shipment which I take full responsibility for.
I have written to Amazon to appeal the suspension but it was rejected and they asked for more information in all three categories. I am posting my appeal here and I’m hoping someone could look over it and tell me if I can improve it. I’d be really grateful because I sell a lot in France usually.
Appeal:
What Went Wrong: Main reason for orders shipped late
We failed to keep adequate supply of finished inventory in stock
We failed to update Amazon inventory numbers and received orders for designs that we did not have ready in stock
We have been using the courier GLS. We had to order the courier separately for each package which took a large amount of time
I usually have an employee who works with me to complete orders but he was on holiday for the past two weeks
This is my mistake and I take the responsibility for this problem.
B. What we have done to fix the problems:-
We have shipped all outstanding orders
When the account is reactivated, we will update the inventory to reflect only what we have in stock, thus ensuring products can be shipped quickly
We will also increase the handling time by one extra day to make sure that we can fulfil our customers’ expectations
We have signed a contract with the courier company DPD - starting 21.10.19 - which means that we do not have to order the courier individually for each package, which will decrease time spent on this administrative task. The contract is attached
My worker has returned as of 21.10.19 and thus we again have two people fulfilling orders
C. What we have done to prevent the problems from happening again in the future
If and when my worker goes on holiday again, I will set my Amazon account to inactive for a short time to ensure that orders do not build up
I will use only DPD, with whom I have a contract, to ship packages to France, ensuring a fast handling time for me
We will periodically update inventory to reflect only those products which we already have in stock
We will monitor our account health daily to ensure that all orders are being shipped on time
Thank you to anyone who can help!
3 replies
Seller_EJIX7rqDNQJi2
I think that your Plan of Action isn’t bad but it can be still improved with longer and more detailed, non-generic sentences addressing your specific situation.
If you need help, here is an example Plan of Action which you can use when improving your current one.
Definitely don’t copy full sentences but use your own words. The purpose of the example is to show you the proper language, format and style in which you should present your appeal to Amazon:
