Amazon's answer for dropshipping policy violation
after almost a month i got this second answer from Amazon. So what does this mean? Even if i can't send evidence that i don't violate the policy I'll be able to get my funds being held now after 14 days. I tried to appeal for a few times before but unsuccessful.
Hello Turmeermar, Your seller-fulfilled offers have been deactivated and your listings have been removed in accordance with the Amazon Drop Shipping policy. You may still accept Amazon-fulfilled orders. A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Although your offers have been deactivated, we still consider you an active seller in our stores. As such, continue to focus your attention on keeping promises to buyers so that your account is in good standing if you take the appropriate steps to reactivate your offers. This includes continuing to ship open orders, responding to buyer inquiries, and handling return and exchange requests. Why did this happen? We have taken this measure because we have found that you have violated the Amazon Drop Shipping policy. Drop shipping or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record. When a customer sees packaging and invoices or receipts identifying a seller that is not you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions. For more information, go to "Drop Shipping Policy": https://sellercentral.amazon.com/gp/help/G201808410 Repeated violations of the Drop Shipping policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. How do I reactivate my seller-fulfilled offers? To reactivate your seller-fulfilled offers, click "Reactivate your account" on the banner at the top of your "Account Health" page and follow the instructions provided: https://sellercentral.amazon.com/performance/notifications?ref=ah_em_op Have your seller-fulfilled offers been deactivated in error? If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your "Account Health" page: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op Your explanation should include the following information: -- Evidence or examples that demonstrate that your account complies with our Drop Shipping policy. What happens if I do not send the requested information? If we do not receive the requested information, your seller-fulfilled offers will remain deactivated. A reserve equal to your gross sales amount for the preceding 14 days will apply for 30 days while your account is under review. Based on your order volume, the amount of the reserve may change daily. This reserve amount shows as your "Unavailable Balance" in your "Payments Report" in Seller Central. When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. For more details, go to the "Payments Dashboard" in the "Reports" section of Seller Central: https://sellercentral.amazon.com/payments/reports/statement/details We're here to help If you have questions about this policy or your account, contact us: https://sellercentral.amazon.com/cu/contact-us To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon
1 reply
Stevie_Amazon
Hi there @Seller_ki9CDMD9M6QlP,
I hope this finds you well. I do apologize I have been unable to reply to your previous thread. I do appreciate your patience while myself and the moderating team work to address your concerns.
In regards to this post and your previous thread, there is some business process that you have been utilizing that is not compliant with Amazon's Drop Shipping policy.
As there are many implications of a drop shipping business model, Amazon wants to ensure all sellers operate within defined parameters. You must be the seller of record on all products, packaging, inserts, and other applicable aspects of the fulfillment process.
Have you ever utilized a third party and had them fulfill orders and ship them to your customers? Have you ever had an online retailer or wholesaler send items directly to your customers? From where do you purchase your items?
If you believe you have not violated this policy, please provide evidence of such. This evidence includes, but is not limited to, proof you had inventory on hand, tracking information, and any other documentation you have in order to convey there has been an error. I also recommend to ensure your documentation meets the requirements for responsible sourcing documents, outlined here.
Also, please do continue to utilize this thread as the seller forums community and I are here to support you.
Regards,
Stevie