You think that they couldnt but then low and behold they get worse.

This is happening over and over.

I send a screenshot of the error/s - along with any identifiers.

I get 2-4 automated AI responses that are totally non applicable.

I then get a human, who clearly either cannot read or chooses not too. Sends a non applicable "resolution" back.

I then get so exasperated I escalate to managingdirector@amazon.co.uk

Where is the logic? Do they just not get that it is a total waste of everyones time and money to send cases around in these loops. Errors means less sales, less sales means less fees and less profit for Amazon.