Prepaid UPS Return Labels Lost In Transit - A to Z Claim Lost Every Time!
Hello,
Looking for some attention by Mods regarding an issue which has been wrongly addressed by Amazon's A to Z Claim Department for years.
When a buyer initiates a return and opts to obtain a Prepaid UPS Mailing Label, the Label is Generated by Amazon using Amazon's UPS Account.
The package gets Lost In Transit (Shows a pickup scan but stops moving somewhere along the way back to the seller)...
The buyer files an A to Z Claim because they shipped the item back, and Amazon Rules EVERY SINGLE time with the buyer and Refuses to Cover the Cost of the Refund. When asked about how we are supposed to get covered for this, we are instructed to seek restitution from UPS for the lost package. When we contact UPS, we are advised that the Label was created using Amazon's Shipping account, and that only Amazon can request reimbursement for this.
I would like to get to the bottom of this once and for all because I am definitely not the only one who is experiencing this issue.
Thank you,
Maurice
Prepaid UPS Return Labels Lost In Transit - A to Z Claim Lost Every Time!
Hello,
Looking for some attention by Mods regarding an issue which has been wrongly addressed by Amazon's A to Z Claim Department for years.
When a buyer initiates a return and opts to obtain a Prepaid UPS Mailing Label, the Label is Generated by Amazon using Amazon's UPS Account.
The package gets Lost In Transit (Shows a pickup scan but stops moving somewhere along the way back to the seller)...
The buyer files an A to Z Claim because they shipped the item back, and Amazon Rules EVERY SINGLE time with the buyer and Refuses to Cover the Cost of the Refund. When asked about how we are supposed to get covered for this, we are instructed to seek restitution from UPS for the lost package. When we contact UPS, we are advised that the Label was created using Amazon's Shipping account, and that only Amazon can request reimbursement for this.
I would like to get to the bottom of this once and for all because I am definitely not the only one who is experiencing this issue.
Thank you,
Maurice
6 replies
Seller_jU8OqMtibpQmi
Looking for a response here from a mod please @KJ_Amazon@Dominic_Amazon
Quincy_Amazon
Hello @Seller_jU8OqMtibpQmi
Thank you for posting your inquiry to the Forums.
Please advise if you have a case ID number opened with our Support team regarding this concern. I'd like to review your concern fully and read through the correspondence already provided.
Looking forward to hearing back from you.
Regards,
Quincy_Amazon
