Hi,

The buyer opened a return case claiming the wrong item was sent, which is not accurate. The correct item was delivered, but the buyer replaced it and returned a used, completely different item.

I submitted a SAFE-T claim with photo evidence, but it was denied. I’ve repeatedly requested a specific reason for the denial; however, the responses have only stated that it’s "not eligible under the reimbursement policy" along with links to extensive policy pages, none of which provide a clear explanation.

I’m requesting your assistance in reviewing this case properly and providing a clear reason for the denial so we can address the situation appropriately.

Thank you for your support.