"Is that how you treat customers? If you don't refund me again, I will let you know about my internet power!"
Hello.
I have had 2 buyers claim, within a week or 2 apart of each other claiming they did not receive the item. The carrier on both shipments provided photo where the item was delivered. Now normally, this would not be an unusual situation. Stuff happens, I get it. However after offering a replacement item, both customers refuse and demand a full refund. What began being suspicious about this is that both used similar wording. I still didn't think this was alarming in anyway - 2 different customers, different names, even different addresses - however each ended the conversation with "Is that how you treat customers? If you don't refund me again, I will let you know about my internet power!"
Has anyone had to deal with this before? Is this a scammer?
"Is that how you treat customers? If you don't refund me again, I will let you know about my internet power!"
Hello.
I have had 2 buyers claim, within a week or 2 apart of each other claiming they did not receive the item. The carrier on both shipments provided photo where the item was delivered. Now normally, this would not be an unusual situation. Stuff happens, I get it. However after offering a replacement item, both customers refuse and demand a full refund. What began being suspicious about this is that both used similar wording. I still didn't think this was alarming in anyway - 2 different customers, different names, even different addresses - however each ended the conversation with "Is that how you treat customers? If you don't refund me again, I will let you know about my internet power!"
Has anyone had to deal with this before? Is this a scammer?
2 replies
Seller_z3XfkorVSmnEY
Assuming you used Amazon's Buy Shipping, send them your INR (item not received) template that instructs them to file an a-z claim.
If you don't have a template, search the forums, other sellers have shared theirs.
Joey_Amazon
Hi there @Seller_NmWFE4hd8NOsr,
Appreciate you posting here at the forums and sharing this issue with us.
Did you use Buy Shipping Services ? Also, can you please share the Order IDs associated with this orders.
Thank you,
Joey
