Can't finish the Verify identity - internal error
I am trying to verify my identity but the link to verify my identity leads to a screen with this error message:
"Internal Error: We apologize for the inconvenience. There may be an issue processing your request at this time. Please try refreshing your browser page or clearing your browser cache and cookies to see if that resolves the problem. If the issue persists, please contact Amazon Selling Partner Support with any error messages you see so we can assist with your request."
I submitted a few case logs about this, and the issue has not been resolved. The latest case ID is 17234286061. Could anyone help?
Can't finish the Verify identity - internal error
I am trying to verify my identity but the link to verify my identity leads to a screen with this error message:
"Internal Error: We apologize for the inconvenience. There may be an issue processing your request at this time. Please try refreshing your browser page or clearing your browser cache and cookies to see if that resolves the problem. If the issue persists, please contact Amazon Selling Partner Support with any error messages you see so we can assist with your request."
I submitted a few case logs about this, and the issue has not been resolved. The latest case ID is 17234286061. Could anyone help?
14 replies
Seller_xVrJsP6WAvwWo
Very urgent! Please help!
@Micah_Amazon
@Steve_Amazon
@LeviDylan_Amazon
@Topher_Amazon
@Cooper_Amazon
@Roberto_Amazon
Levi_Dylan_Amazon
Hello @Seller_xVrJsP6WAvwWo,
Thank for posting concerns with your account here on the forums.
I am trying to verify my identity but the link to verify my identity leads to a screen with this error message:
"Internal Error: We apologize for the inconvenience. There may be an issue processing your request at this time. Please try refreshing your browser page or clearing your browser cache and cookies to see if that resolves the problem. If the issue persists, please contact Amazon Selling Partner Support with any error messages you see so we can assist with your request."
I see that due to an error you are receiving you are not able to proceed with a required identity verification and you are seeking assistance to get this resolved. I am here to check into this and provide support.
To have this situation reviewed, I have gone ahead and passed your information over to the appropriate team. I will be keeping an eye on this for you, and once I hear back from that team I will let you know right away.
If you have any additional questions, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_xVrJsP6WAvwWo
Thanks for reaching out to Amazon Forums. Could you please confirm whether you are still experiencing issues with verifying your account? I've reviewed your account and all stores appear to be active.
If you need any further assistance, please let us know.
Kind regards,
Nano
