Brand Name Changed on My Listing - Hijacked?
Brand name on my listing has been changed to a different brand (LZBbd) that is not related to the product and now approval is required for the wrong brand. This brand LZBBD seems to have taken over a number of other sellers listings too
We have tried to contact seller support for help in changing it back to the correct brand, but have not been successful. Please help. Thankfully listing is still active but I am unable to make changes.
Brand Name Changed on My Listing - Hijacked?
Brand name on my listing has been changed to a different brand (LZBbd) that is not related to the product and now approval is required for the wrong brand. This brand LZBBD seems to have taken over a number of other sellers listings too
We have tried to contact seller support for help in changing it back to the correct brand, but have not been successful. Please help. Thankfully listing is still active but I am unable to make changes.
19 replies
Seller_heNKkEOtI3FkW
The same thing also happened to us; over the past two days, our ability to replenish our ASIN was taken away until we provided invoices to Amazon to confirm that we were selling an authentic product (Red Flag, as we are the manufacturer and seller). Still, we complied anyway. After approval, everything went well until I went through the product page and noticed that someone had changed our brand name to "LZBBD".
When I reached out to seller support with evidence that we are the brand owner with a link to our website, our product images with our logo, and screenshots of our listing before the brand name change, the response we got was That we are not authorized to sell under "LZBBD." or that this request categorized as rebranding as a result that they can't help us.
This looks like a textbook case of listing Hijacking @Dougal_Amazon@Jim_Amazon can you please help?
Here is my case# 16925716221; I can provide clear evidence to prove our claim
From the looks of it seems like we are not the only ones being affected by this exact brand: "LZBBD"
Thank you
Glenn_Amazon
Hi there @Seller_jspfhstbnuXvJ,
I'm sorry you are having this issue with your listings. Can you please provide the most recent Case ID for your Seller support appeal? I'll review to see what options exist. Thank you for your understanding.
-Glenn
