We sell a dietary supplement called Refluxter on Amazon (ASIN B0CZDJ1MSK). Our customers have been having problems with posting reviews, as we have received numerous emails stating their reviews were being denied for violating Amazon’s Community Guidelines. They did not know why and our best guess is they were using words in their review that would violate the “medical claims” subsection of the guidelines. They were using terms describing "serious medical conditions or severe symptoms" such as “GERD, LPR, acid reflux, and heartburn”. As a result, we suspect many of our customers did not rewrite their reviews or if they did they left sparse 1 sentence reviews.

However, many negative reviews that use these same medical terms of “GERD, LPR, acid reflux” are being allowed. We have flagged these reviews on the review itself via the “Report” button, opened cases with Seller Support, sent emails to community-help@amazon.com and reviews-help@amazon.com, but no action was taken and the reviews still remain. These reviews have substantially hurt our business by significantly lowering our ratings average and we feel that some of them are from our competitors. It is not fair that positive reviews are denied using these terms, while negative reviews are allowed. Also, there is one libelous, unverified, 1* review that we have tried to get removed for violating numerous Community Guidelines. It is a review titled “There is lead in this! Lead.”. This review makes numerous false statements, not just give opinions. It is defamatory and hurting our business. Please help in having this and the other mentioned reviews removed.

@SEAmod@Quincy_Amazon