Anyone else having AWD receiving problems?
I've got an AWD shipment managed by AGL to IUSP (Hesperia, CA) that was delivered +6 weeks ago, zero cartons received, and auto-closed by Amz after a month due to no check in activity. I opened a support case & even contacted my AGL contact at Amz who "escalated" my case to figure out what's going on.
After +3 weeks of with an open "escalated" case I still can't get any update as to where my goods are, when it's anticipated they'll be received, or even any type of context as to what's going on. I understand we're in Q4 receiving crunch, but it's massively concerning.
Can anyone help?
Anyone else having AWD receiving problems?
I've got an AWD shipment managed by AGL to IUSP (Hesperia, CA) that was delivered +6 weeks ago, zero cartons received, and auto-closed by Amz after a month due to no check in activity. I opened a support case & even contacted my AGL contact at Amz who "escalated" my case to figure out what's going on.
After +3 weeks of with an open "escalated" case I still can't get any update as to where my goods are, when it's anticipated they'll be received, or even any type of context as to what's going on. I understand we're in Q4 receiving crunch, but it's massively concerning.
Can anyone help?
8 replies
Topher_Amazon
Hey @Seller_4OxF3X3OBLJWV, sorry to read about the frustrations and thank you for sharing the case ID. I'm sending this to our partners to see what they can find and will let you know when I hear back!
Topher_Amazon
Hi @Seller_4OxF3X3OBLJWV,
Over the weekend we were told shipment STAR-QPYRHKCFGG5YC has arrived at the AWD DC, and the partner team has already contacted the site where they have mentioned they will receive the shipment as soon as possible.
Please advise if anything further is needed.
Topher
