Hi everyone,

We are having an ongoing issue related to the new GPSR (General Product Safety Regulation) requirements. According to the regulation, starting from December 13, 2024, sellers must provide warning and safety information on the detail pages of most non-food consumer products sold in the EU.

Following the instructions from Account Health Support, we uploaded a PDF document under “Compliance Media Content Type: user_guide” as required (fact sheet, installation manual, instructions for use, user guide, user manual, or safety information - in the store’s official language). However, even after successful upload, the compliance issues have not been removed. They still appear on the affected ASINs, with violation dates ranging from December 2024 through June 2025.

We contacted Account Health Support again - one representative told us we also need to upload images showing the warning and safety info, while another said images are optional and we just need to wait. Amazon’s policy states:

“If you want to also provide images of your warning and safety information instead of a document, take the steps on Upload images in Image Manager.”

This suggests that uploading either a document or images is acceptable - not both. So, I’m confused. Why did one support agent say the images are mandatory?

Has anyone else experienced something similar? Is there something I might be missing in the upload process?

Any insight would be appreciated!