Why won't Amazon notify customers when I send them a message.
I am aware that customers can opt out of receiving notifications about messages from sellers. I suppose Amazon do not want their customers being spammed etc. However this is becoming a big problem as it seems more and more people do not realise when I have sent them a message. Amazon make it hard to send customers messages as it is, we have to choose from a range of topics, most of which are not available to click on anyway. So I end up have to use the 'other reason', I presume Amazon feel this is not an important message and so do not tell the customer.
I only send messages when I am aware of issues, so when I am reaching out to the customer it is in the name of customer service. Usually it is to let them know that a courier is taking longer than expected to deliver. I send the message and then a day or 2 later get a message back from the customer who clearly has not read was I sent previously. They now want a refund as Amazon has told them that their item is late and they are entitled to one.
So I respond and explain, knowing full well the item will be delivered imminently, yet it seems again the customer has no idea I have been in contact.
I used to put this down to customers ignoring my messages and potentially thinking they can benifit by claiming a refund for a late delivery, however it is happening more and more and so I cannot believe all these people are trying their luck. Unfortunately it seems all couriers are short staffed these days and I am finding more and more deliveries are getting delayed, so this is becoming more of an issue.
Has anybody figured out a sure fire way of getting a message to a customer so they actaully know about it?
Why won't Amazon notify customers when I send them a message.
I am aware that customers can opt out of receiving notifications about messages from sellers. I suppose Amazon do not want their customers being spammed etc. However this is becoming a big problem as it seems more and more people do not realise when I have sent them a message. Amazon make it hard to send customers messages as it is, we have to choose from a range of topics, most of which are not available to click on anyway. So I end up have to use the 'other reason', I presume Amazon feel this is not an important message and so do not tell the customer.
I only send messages when I am aware of issues, so when I am reaching out to the customer it is in the name of customer service. Usually it is to let them know that a courier is taking longer than expected to deliver. I send the message and then a day or 2 later get a message back from the customer who clearly has not read was I sent previously. They now want a refund as Amazon has told them that their item is late and they are entitled to one.
So I respond and explain, knowing full well the item will be delivered imminently, yet it seems again the customer has no idea I have been in contact.
I used to put this down to customers ignoring my messages and potentially thinking they can benifit by claiming a refund for a late delivery, however it is happening more and more and so I cannot believe all these people are trying their luck. Unfortunately it seems all couriers are short staffed these days and I am finding more and more deliveries are getting delayed, so this is becoming more of an issue.
Has anybody figured out a sure fire way of getting a message to a customer so they actaully know about it?
9 replies
Seller_ZVAz3d5lZuGid
It has been suggested for YEARS and MANY times that Amazon should put a red flag alert on the customer's account if they have a message - but no, they never take on board sensible suggestions !
Seller_rGtEcZnu0JTRD
For standard orders, and providing the message is critical to the delivery of the item, then you can get a message through by putting "Important" in the subject box.
This however does not work if the order is an Invoice by Amazon order, with these you cannot even respond to a message when the customer contact you, we just lost an A-z on a 400.00 item as the customer asked us for tracking, which we provided, Amazon blocked the message, and then awarded the A-Z. Bizarrely you cannot even refund an IBA order, so again we lost an A-Z as the item was lost by courier, and Amazon did not allow us to either contact the customer, or refund the order.
Seller_LVJaidBR9PT5Z
When you message a customer write at the start: [IMPORTANT]. This works for me fine and its very rare that customers do not receive the messages then.
