Urgent Help Needed: Removal Shipment Not Delivered – Missing 255 Units, Tracking Issues, and No Support from Amazon
Hello fellow sellers and Amazon team,
I'm reaching out here as a last resort and truly hoping someone from the community or Amazon staff can guide or escalate this issue for me.
Background:
One of my products was wrongly marked as stranded due to a Patent Infringement claim in April 2025. We believe this is an error, and we submitted all the required documentation to Amazon. The evaluation is still in progress even after more than 80 days. Meanwhile, Amazon's policy states that stranded inventory is disposed of after 90 days.
To avoid losing our goods, we opted to remove and return the items to our 3PL warehouse using the standard removal process. The return order was successfully created, and six shipments were generated with nine tracking numbers.
However, only one of the shipments (containing 2 units) has been delivered. The remaining shipments (covering 255 units) are missing. When I checked the tracking links provided by Amazon, hey display the following message:
"Currently, we are not able to provide the trackin details. We can’t locate shipments if we haven’t received information from the shipper yet, or if the parcel information is older than 120 days."
Issues Faced:
- I contacted Seller Support, but they informed me they cannot assist further because the ASIN is still in stranded status.
- This seems highly unfair since the only reason we removed the units was because they were stranded. If the product had been active, we wouldn't have had to take this step.
- I suspect wrong tracking details were assigned to the shipments - why else would all but one tracking number be untraceable?
- I’ve confirmed with our 3PL warehouse, and none of the other units have been received, except the 2 in the one delivered shipment.
What I need:
- Proper and valid tracking information for all removal shipments.
- Clarification on how Amazon ensures accuracy in shipment tracking for removals, especially in stranded cases.
- Escalation or guidance on how to retrieve or locate my missing inventory.
- Assurance this doesn't happen again for other sellers in a similar situation.
Final Thought:
This is a serious issue not only from a financial standpoint but also in terms of trust and reliability in Amazon’s fulfillment and removal system. I truly hope someone here can point me in the right direction or help escalate this to someone who can investigate properly.
Thank you in advance for reading and supporting. 🙏
Urgent Help Needed: Removal Shipment Not Delivered – Missing 255 Units, Tracking Issues, and No Support from Amazon
Hello fellow sellers and Amazon team,
I'm reaching out here as a last resort and truly hoping someone from the community or Amazon staff can guide or escalate this issue for me.
Background:
One of my products was wrongly marked as stranded due to a Patent Infringement claim in April 2025. We believe this is an error, and we submitted all the required documentation to Amazon. The evaluation is still in progress even after more than 80 days. Meanwhile, Amazon's policy states that stranded inventory is disposed of after 90 days.
To avoid losing our goods, we opted to remove and return the items to our 3PL warehouse using the standard removal process. The return order was successfully created, and six shipments were generated with nine tracking numbers.
However, only one of the shipments (containing 2 units) has been delivered. The remaining shipments (covering 255 units) are missing. When I checked the tracking links provided by Amazon, hey display the following message:
"Currently, we are not able to provide the trackin details. We can’t locate shipments if we haven’t received information from the shipper yet, or if the parcel information is older than 120 days."
Issues Faced:
- I contacted Seller Support, but they informed me they cannot assist further because the ASIN is still in stranded status.
- This seems highly unfair since the only reason we removed the units was because they were stranded. If the product had been active, we wouldn't have had to take this step.
- I suspect wrong tracking details were assigned to the shipments - why else would all but one tracking number be untraceable?
- I’ve confirmed with our 3PL warehouse, and none of the other units have been received, except the 2 in the one delivered shipment.
What I need:
- Proper and valid tracking information for all removal shipments.
- Clarification on how Amazon ensures accuracy in shipment tracking for removals, especially in stranded cases.
- Escalation or guidance on how to retrieve or locate my missing inventory.
- Assurance this doesn't happen again for other sellers in a similar situation.
Final Thought:
This is a serious issue not only from a financial standpoint but also in terms of trust and reliability in Amazon’s fulfillment and removal system. I truly hope someone here can point me in the right direction or help escalate this to someone who can investigate properly.
Thank you in advance for reading and supporting. 🙏
