Amazon Seller for 11 years now. I have been noticing strange customer messages as if someone is using a translator. Similar to past conversations with manufacturers on Alibaba. I have been noticing a pattern with these messages using the same or similar words and/or phrases. All customer messages were referring that they never received their package wanting a full refund regardless of what the tracking shows.

I started digging deeper in the seller forums. I was told that our Amazon listings get hijacked by a Chinese based company. That will copy the Amazon listing information to create new listings on Walmart Marketplace.

Essentially, what is happening is this Chinese based company receives an order on the Walmart Marketplace. They will then, I assume, create or alter an existing Amazon customer account using the Walmart customers name. They will place an order with the Amazon seller to have that item drop shipped to the Walmart customer. The chinese based company will then collect the funds from the Walmart sale and message the Amazon seller stating they didn't receive the package. Which based on Amazon's policies mean they are unfortunately getting a full refund majority of the time.

To prove fraudulent intent, I went ahead and placed an order on Walmart using my personal Walmart+ account from a company that I suspected was the cause for my product/customer issues on the Amazon side. 2 hours later I received an order from the fraudulent company using my name as the "customer" for my Amazon seller account. At that time it proved my hunch that I was correct. However, to take it a step further I fulfilled my own order in hopes the company disguising themselves as me would message asking for a refund claiming the package was not delivered. In which they did exactly that.

Here are examples of the patterns in messages that are supposed to be different customer but yet are same fraudulent company placing dropship orders.

"Hello, where is my order? i checked my surroundings and asked my wife's confirmation, they never saw any package left at my house. it has been several days, i guess it must be lost. these days extreme weather happens suddenly, I have no idea whether there are associated. could you refund for my lost package now? i no longer want it!"

"Solution! i need a solution! i am urgent and desperate please. i want my money back and i will not accept money paid without successful delivery, i cannot bear big loss. i hope you can understand! thanks."

"According to tracking info it seems delieved successfully, however, there is no any package left nearby. i tried my best to locate it and found out nothing there. now i hope you can just refund my lost package and i am thankful for ur understanding!"

"what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here."

"excuse me, i want to ask why my package still not arrive, something happened? please help me with a refund, i still haven’t received the parcel."

"I confirmed there is no parcel left at the mailbox, also I have asked neighbors for the parcel of the order many times, no result. they don't care about it at all. Please refund. i can't bear the loss."

"Excuse me? is there someone who can help me to refund my order since i never receive it. i purchased it days before, i don't want to have them since it so long time and still not show up yet. i want my money to be returned please."

"i have checked everywhere it may have been delivered, at the same time i asked the neighbors, The result was nothing I found out. I wasted so long time for this matter. I don't want to wait anymore. please refund my lost order."

"this shopping experience is not good, i never get my item yet which has been accidentally marked delivered. for me this is not fair, i lost my money and i cannot bear the big loss. Please refund, otherwise i will report your shop for its worst shopping experience."