A to Z claims
After 11 years of selling on Amazon and with only one A to Z claim when I first started ,I am now getting A to z claims one after the other 6 in all. has something changed with customer complaints that I may not be aware of?
A to Z claims
After 11 years of selling on Amazon and with only one A to Z claim when I first started ,I am now getting A to z claims one after the other 6 in all. has something changed with customer complaints that I may not be aware of?
1 reply
Quincy_Amazon
Hello @Seller_NyzZDkhLuR6C4
Thank you for posting your inquiry to the Forums.
Are the claims you have received related to a specific concern (such as delivery) or do the reasons vary?
I have included some help pages below that provide additional detail on responding to A-Z Claims and how to mitigate claims for your reference:
Amazon’s A-to-z Guarantee claims
Prevent an A-to-z Guarantee claim
Respond to an A-to-z Guarantee Claim
Please advise if you need additional assistance regarding a specific claim.
Regards,
Quincy_Amazon
