Automated Returns Issue: US Address Only for Canadian Marketplace
Hello,
I’m experiencing an issue with the automated returns for unfulfillable inventory. When I try to enter my address for the return, it only provides the option for a US address, despite the fact that I only sell on the Canadian marketplace and my address is in Canada. On the other automated returns pages, I don't encounter this problem.
I’m unsure if others have faced this issue, but I currently have to manually request the return of my unfulfillable inventory. This often leads to orders being canceled and disposed of without my consent, which is becoming increasingly costly. I was wondering if anyone has found a solution to this problem.
Thank you in advance for your help.
Automated Returns Issue: US Address Only for Canadian Marketplace
Hello,
I’m experiencing an issue with the automated returns for unfulfillable inventory. When I try to enter my address for the return, it only provides the option for a US address, despite the fact that I only sell on the Canadian marketplace and my address is in Canada. On the other automated returns pages, I don't encounter this problem.
I’m unsure if others have faced this issue, but I currently have to manually request the return of my unfulfillable inventory. This often leads to orders being canceled and disposed of without my consent, which is becoming increasingly costly. I was wondering if anyone has found a solution to this problem.
Thank you in advance for your help.
6 replies
Lucre_Amzn
Hello @Seller_SuivljpCZFHCy
Hope you're doing great, this is Lucre I’m happy to help.
I looked into your account and replicated the issue. I see what the issue is, as the system isn't letting you add a Canada address for automated unfulfillable inventory returns.
Let me look into this with our specialist team, I will get back to you as soon as I have an answer.
Regards,
Lucre_Amazon
