Shipping Automation is Choosing At Risk Options
I've had this happen now a few times and it's becoming more frequent, and I can't figure it out!
We have a bunch of different shipment profiles, but this particular one is for heavy aquariums and it's set to use SSA and only with FedEx Ground as the shipping option (we have good FedEx rates). So an order comes in here, eg, today, we got it about 2 hours ago. It says FedEx used to calculate the Delivery Promise. We have "Deliver by" Sat Oct 12 in the order summary. FedEx Home Delivery has delivery for Oct 15 and is marked as Late Delivery Risk/no protection even buying from Buy Shipping. We're actually losing about $2 on this order for the moment because of automated pricing and the shipping cost for this person's location, so have no choice but to use FedEx with our account rate. The UPS rates shown in here are from Amazon, we don't have any UPS rates of our own. So why is Amazon using FedEx to calculate the delivery promise as it says, we ship out the same day ordered, and with Buy Shipping, and the buyer can claim it's late and get it for free? (this has happened already a few times on some other items and some other situations costing us thousands of dollars...). What are we supposed to do, Amazon?
Shipping Automation is Choosing At Risk Options
I've had this happen now a few times and it's becoming more frequent, and I can't figure it out!
We have a bunch of different shipment profiles, but this particular one is for heavy aquariums and it's set to use SSA and only with FedEx Ground as the shipping option (we have good FedEx rates). So an order comes in here, eg, today, we got it about 2 hours ago. It says FedEx used to calculate the Delivery Promise. We have "Deliver by" Sat Oct 12 in the order summary. FedEx Home Delivery has delivery for Oct 15 and is marked as Late Delivery Risk/no protection even buying from Buy Shipping. We're actually losing about $2 on this order for the moment because of automated pricing and the shipping cost for this person's location, so have no choice but to use FedEx with our account rate. The UPS rates shown in here are from Amazon, we don't have any UPS rates of our own. So why is Amazon using FedEx to calculate the delivery promise as it says, we ship out the same day ordered, and with Buy Shipping, and the buyer can claim it's late and get it for free? (this has happened already a few times on some other items and some other situations costing us thousands of dollars...). What are we supposed to do, Amazon?
1 reply
KJ_Amazon
Hello @Seller_7thMsgnOAGQ7S
Thank you for sharing that example of the "Shipping Service used to calculate Delivery Promise" not matching the Buy Shipping claims-protected option. We are sharing those reports with our product team, and they are taking a deep dive into those reports of shipping method issues. I will continue to work with those teams and follow up when I have updates to share here.
