Aamzon refuses to reimburse for lost fba units
caseID=16510532501 we shipped 100 units, amazon received 62 units and refuses to reimburse the remaining 38 units they lost. ups tracking shows delivered and we send amazon our invoice for proof of the sale of these units. amazon claims the bellow which is obviously not true.
we are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items.
Items may not be located in our network due to the following reasons:
- An incorrect shipping label was applied to the shipping container
- The item was placed in the wrong shipping container
- The item sent was not included on the shipping plan
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.
For more information, go to “FBA inventory reimbursement policy”:
Aamzon refuses to reimburse for lost fba units
caseID=16510532501 we shipped 100 units, amazon received 62 units and refuses to reimburse the remaining 38 units they lost. ups tracking shows delivered and we send amazon our invoice for proof of the sale of these units. amazon claims the bellow which is obviously not true.
we are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items.
Items may not be located in our network due to the following reasons:
- An incorrect shipping label was applied to the shipping container
- The item was placed in the wrong shipping container
- The item sent was not included on the shipping plan
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.
For more information, go to “FBA inventory reimbursement policy”:
4 replies
TaylorR_Amazon
Hi @Seller_9ETmZYRvv8cnM, thank you for posting! I reviewed your case and have escalated on your behalf. I will let you know when I get word from the partner team.
