Lost Shipments and Unexpected Units: Seeking Advice on Reimbursement Denial
Respected Sellers and Support Members,
We’ve encountered an issue with two shipments to Amazon’s FBA fulfillment center. Each shipment contained 50 units, and both were marked as lost. We submitted the required documents and requested reimbursements, but Amazon responded that they received unexpected units and that we’re not eligible for reimbursement.
Out of one of the shipments, 18 units were received after we submitted the case, but the remaining 32 units in that shipment, as well as the full 50 units in the second shipment, are still unaccounted for. Amazon has stated that no further action can be taken.
Has anyone experienced a similar issue with lost inventory or unexpected unit discrepancies? Any advice on how to escalate or resolve this would be greatly appreciated!
Thank you in advance for your help.
Lost Shipments and Unexpected Units: Seeking Advice on Reimbursement Denial
Respected Sellers and Support Members,
We’ve encountered an issue with two shipments to Amazon’s FBA fulfillment center. Each shipment contained 50 units, and both were marked as lost. We submitted the required documents and requested reimbursements, but Amazon responded that they received unexpected units and that we’re not eligible for reimbursement.
Out of one of the shipments, 18 units were received after we submitted the case, but the remaining 32 units in that shipment, as well as the full 50 units in the second shipment, are still unaccounted for. Amazon has stated that no further action can be taken.
Has anyone experienced a similar issue with lost inventory or unexpected unit discrepancies? Any advice on how to escalate or resolve this would be greatly appreciated!
Thank you in advance for your help.
1 reply
Bryce_Amazon
Hey @Seller_5THIv5yfeQ1C9,
Thanks for taking the time to raise this here on the forums, I'll be happy to help in any way that I can.
I've had some success escalating reimbursement requests on behalf of sellers, though every issue is unique. Do you have the Seller Support case number where you were told this by Seller Support? I would like to review the details, as well as the documentation you uploaded to see if I can discern a more thorough answer for you.
- Bryce
