Lost Inventory During AWD to FBA Transfers
CASE IDs:
16923980921
16882016351
16819856091
16819864961
Hello, fellow sellers,
We’re seeking advice or support regarding a frustrating situation with inventory lost during transfers from AWD (Amazon Warehousing and Distribution) to FBA.
Amazon has lost over 250 units of three different SKUs across multiple transfers. While this is frustrating on its own, the process to investigate and resolve these cases has been unnecessarily complex and slow.
First, Amazon required us to provide Proof of Delivery (POD) for these investigations—even though these are auto-replenishment shipments from AWD to FBA that were entirely handled by Amazon. We still complied and submitted the PODs for the AWD shipments, even though this requirement doesn’t make much sense.
Adding to the problem, the timeline for these investigations feels precarious. These shipments are months old, and Amazon doesn’t allow investigations to start until a shipment’s status is closed—a process that often takes a long time. We’re concerned the investigation timelines could close while Amazon is still "investigating," as we’ve had similar issues before. In past cases, Amazon admitted to their own delay mistakes, apologized for the timeline closing, but offered no resolution or reimbursement.
Right now, all we’re hearing back on these cases is that Amazon is “still investigating.” This has been the repeated response, despite us providing all the requested information and documents. We just want to expedite this process and get a resolution.
We’re reaching out for advice on how to expedite this process or escalate the matter to ensure it’s resolved properly.
Thanks in advance for your help!
@KJ_Amazon
@Topher_Amazon
Lost Inventory During AWD to FBA Transfers
CASE IDs:
16923980921
16882016351
16819856091
16819864961
Hello, fellow sellers,
We’re seeking advice or support regarding a frustrating situation with inventory lost during transfers from AWD (Amazon Warehousing and Distribution) to FBA.
Amazon has lost over 250 units of three different SKUs across multiple transfers. While this is frustrating on its own, the process to investigate and resolve these cases has been unnecessarily complex and slow.
First, Amazon required us to provide Proof of Delivery (POD) for these investigations—even though these are auto-replenishment shipments from AWD to FBA that were entirely handled by Amazon. We still complied and submitted the PODs for the AWD shipments, even though this requirement doesn’t make much sense.
Adding to the problem, the timeline for these investigations feels precarious. These shipments are months old, and Amazon doesn’t allow investigations to start until a shipment’s status is closed—a process that often takes a long time. We’re concerned the investigation timelines could close while Amazon is still "investigating," as we’ve had similar issues before. In past cases, Amazon admitted to their own delay mistakes, apologized for the timeline closing, but offered no resolution or reimbursement.
Right now, all we’re hearing back on these cases is that Amazon is “still investigating.” This has been the repeated response, despite us providing all the requested information and documents. We just want to expedite this process and get a resolution.
We’re reaching out for advice on how to expedite this process or escalate the matter to ensure it’s resolved properly.
Thanks in advance for your help!
@KJ_Amazon
@Topher_Amazon
10 replies
Seller_YP2wGTp2WTRuV
Hello Rivexy,
We are facing the same situation and have submitted cases for missing/lost inventory but have not heard back (only one week so far). We were confused by the POD requirements:
Amazon required us to provide Proof of Delivery (POD) for these investigations—even though these are auto-replenishment shipments from AWD to FBA that were entirely handled by Amazon. We still complied and submitted the PODs for the AWD shipments,
May I ask what POD you provided: the proof that AWD received it from you or proof that it was subsequently received by the FC from AWD? If the latter, where did you obtain such proof as I cannot find where in the internal Amazon workflow any POD is generated or provided with the exception of a spreadsheet download of all AWD-inbound shipments received (which I suspect they will not accept as POD).
Regardless, hopefully a mod will chime in with POD (or any) guidance.
KJ_Amazon
Hello @Seller_Q1jyFGB9ZJE2e Thank you for sharing those Case IDs and the details of your ongoing issue. I shared them with our partner team for their review and to see if any additional assistance can be provided. I am also confirming that you provided the correct proof of delivery (your available POD to Amazon) required for our teams to confirm the shipment/inventory and complete their investigation.
KJ_Amazon
Seller_L4mc9uax2MoSW
Also happened to us. Monitoring this thread. Will post anything I find helpful.
Seller_L4mc9uax2MoSW
Did you also get hit with a swarm of reversed inventory reimbursements?
