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Seller_v9KLrvhoX21zm

No BuyBox - Only Seller (FBM)

We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.

Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.

Can we please get a manual review of our ASINs to get the buybox reinstated?

B0D9WJMZZM

B0D9WM8YC1

B0DFMRYW9H

Thank you

@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon

447 views
9 replies
Tags:Buy Box, Feature Offer
50
Reply
user profile
Seller_v9KLrvhoX21zm

No BuyBox - Only Seller (FBM)

We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.

Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.

Can we please get a manual review of our ASINs to get the buybox reinstated?

B0D9WJMZZM

B0D9WM8YC1

B0DFMRYW9H

Thank you

@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon

Tags:Buy Box, Feature Offer
50
447 views
9 replies
Reply
9 replies
user profile
Seller_OvL8C4BJWiuS9

Each new listing needs to gain some sales history to be considered for the buy box.

32
user profile
Seller_k9sTfy4bcOvIY

I've had several of these I opened cases for. Support has no idea why the buyboxes disappeared. Got one reinstated already, but it took a couple of weeks. Have cases open on the rest

00
user profile
Seller_pWTQZX98rdIUv

Same problem we are facing,everything is good but buy box not updated, amazing seller support is totally rely on templates, no help provided, we are old seller but face this issue for the first time. It's a technical bug which amazon deny to recognize, due to this we lost a bunch of sales.

70
user profile
Seller_zc50DVO3FE5fz

It has to do with the category. When you have sales in a certain category, you then become eligible for the Buy Box. However, if you list something in a category you've never sold in before, then you may not be eligible to be a Featured Offer/Buy Box until you get some sales in that particular category.

11
user profile
Dougal_Amazon

Hello @Seller_v9KLrvhoX21zm,

My name is Dougal fr4om the Community Manager Team and I will be happy to assist. Thanks for including the ASINs and I have validated that I can see what you are describing here. Can you provide a case ID from Seller Support (ideally with all 3 ASINs) so I can review what steps they have taken?

I would like to take a closer look into this so I can see if I am able to escalate the issue.

Looking forward to assisting wherever I am able.

Best, Dougal

10
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user profile
Seller_v9KLrvhoX21zm

No BuyBox - Only Seller (FBM)

We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.

Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.

Can we please get a manual review of our ASINs to get the buybox reinstated?

B0D9WJMZZM

B0D9WM8YC1

B0DFMRYW9H

Thank you

@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon

447 views
9 replies
Tags:Buy Box, Feature Offer
50
Reply
user profile
Seller_v9KLrvhoX21zm

No BuyBox - Only Seller (FBM)

We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.

Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.

Can we please get a manual review of our ASINs to get the buybox reinstated?

B0D9WJMZZM

B0D9WM8YC1

B0DFMRYW9H

Thank you

@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon

Tags:Buy Box, Feature Offer
50
447 views
9 replies
Reply
user profile

No BuyBox - Only Seller (FBM)

by Seller_v9KLrvhoX21zm

We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.

Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.

Can we please get a manual review of our ASINs to get the buybox reinstated?

B0D9WJMZZM

B0D9WM8YC1

B0DFMRYW9H

Thank you

@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon

Tags:Buy Box, Feature Offer
50
447 views
9 replies
Reply
9 replies
9 replies
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user profile
Seller_OvL8C4BJWiuS9

Each new listing needs to gain some sales history to be considered for the buy box.

32
user profile
Seller_k9sTfy4bcOvIY

I've had several of these I opened cases for. Support has no idea why the buyboxes disappeared. Got one reinstated already, but it took a couple of weeks. Have cases open on the rest

00
user profile
Seller_pWTQZX98rdIUv

Same problem we are facing,everything is good but buy box not updated, amazing seller support is totally rely on templates, no help provided, we are old seller but face this issue for the first time. It's a technical bug which amazon deny to recognize, due to this we lost a bunch of sales.

70
user profile
Seller_zc50DVO3FE5fz

It has to do with the category. When you have sales in a certain category, you then become eligible for the Buy Box. However, if you list something in a category you've never sold in before, then you may not be eligible to be a Featured Offer/Buy Box until you get some sales in that particular category.

11
user profile
Dougal_Amazon

Hello @Seller_v9KLrvhoX21zm,

My name is Dougal fr4om the Community Manager Team and I will be happy to assist. Thanks for including the ASINs and I have validated that I can see what you are describing here. Can you provide a case ID from Seller Support (ideally with all 3 ASINs) so I can review what steps they have taken?

I would like to take a closer look into this so I can see if I am able to escalate the issue.

Looking forward to assisting wherever I am able.

Best, Dougal

10
Follow this discussion to be notified of new activity
user profile
Seller_OvL8C4BJWiuS9

Each new listing needs to gain some sales history to be considered for the buy box.

32
user profile
Seller_OvL8C4BJWiuS9

Each new listing needs to gain some sales history to be considered for the buy box.

32
Reply
user profile
Seller_k9sTfy4bcOvIY

I've had several of these I opened cases for. Support has no idea why the buyboxes disappeared. Got one reinstated already, but it took a couple of weeks. Have cases open on the rest

00
user profile
Seller_k9sTfy4bcOvIY

I've had several of these I opened cases for. Support has no idea why the buyboxes disappeared. Got one reinstated already, but it took a couple of weeks. Have cases open on the rest

00
Reply
user profile
Seller_pWTQZX98rdIUv

Same problem we are facing,everything is good but buy box not updated, amazing seller support is totally rely on templates, no help provided, we are old seller but face this issue for the first time. It's a technical bug which amazon deny to recognize, due to this we lost a bunch of sales.

70
user profile
Seller_pWTQZX98rdIUv

Same problem we are facing,everything is good but buy box not updated, amazing seller support is totally rely on templates, no help provided, we are old seller but face this issue for the first time. It's a technical bug which amazon deny to recognize, due to this we lost a bunch of sales.

70
Reply
user profile
Seller_zc50DVO3FE5fz

It has to do with the category. When you have sales in a certain category, you then become eligible for the Buy Box. However, if you list something in a category you've never sold in before, then you may not be eligible to be a Featured Offer/Buy Box until you get some sales in that particular category.

11
user profile
Seller_zc50DVO3FE5fz

It has to do with the category. When you have sales in a certain category, you then become eligible for the Buy Box. However, if you list something in a category you've never sold in before, then you may not be eligible to be a Featured Offer/Buy Box until you get some sales in that particular category.

11
Reply
user profile
Dougal_Amazon

Hello @Seller_v9KLrvhoX21zm,

My name is Dougal fr4om the Community Manager Team and I will be happy to assist. Thanks for including the ASINs and I have validated that I can see what you are describing here. Can you provide a case ID from Seller Support (ideally with all 3 ASINs) so I can review what steps they have taken?

I would like to take a closer look into this so I can see if I am able to escalate the issue.

Looking forward to assisting wherever I am able.

Best, Dougal

10
user profile
Dougal_Amazon

Hello @Seller_v9KLrvhoX21zm,

My name is Dougal fr4om the Community Manager Team and I will be happy to assist. Thanks for including the ASINs and I have validated that I can see what you are describing here. Can you provide a case ID from Seller Support (ideally with all 3 ASINs) so I can review what steps they have taken?

I would like to take a closer look into this so I can see if I am able to escalate the issue.

Looking forward to assisting wherever I am able.

Best, Dougal

10
Reply
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