No BuyBox - Only Seller (FBM)
We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.
Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.
Can we please get a manual review of our ASINs to get the buybox reinstated?
B0D9WJMZZM
B0D9WM8YC1
B0DFMRYW9H
Thank you
@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon
No BuyBox - Only Seller (FBM)
We are the only seller of our products on Amazon US, and are the brand owner and manufacturer. We currently have FBM listings that sell hundreds of units a month, yet any new listing we create automatically does not have a featured offer / BuyBox.
Our account health is great, and have no pricing, operational issues or other warnings. When asking amazon support or account health we get a zero helpful information on what is needed to solve this issue. We get a copy/paste response of "we cant tell you why this is happening" and send us a link to a page giving vague guidance on how featured offer eligibility is determined.
Can we please get a manual review of our ASINs to get the buybox reinstated?
B0D9WJMZZM
B0D9WM8YC1
B0DFMRYW9H
Thank you
@Quincy_Amazon @Dougal_Amazon @Steve_Amazon @Blake_Amazon@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Rose_Amazon @Jim_Amazon @Manny_Amazon
9 replies
Seller_OvL8C4BJWiuS9
Each new listing needs to gain some sales history to be considered for the buy box.
Seller_k9sTfy4bcOvIY
I've had several of these I opened cases for. Support has no idea why the buyboxes disappeared. Got one reinstated already, but it took a couple of weeks. Have cases open on the rest
Seller_pWTQZX98rdIUv
Same problem we are facing,everything is good but buy box not updated, amazing seller support is totally rely on templates, no help provided, we are old seller but face this issue for the first time. It's a technical bug which amazon deny to recognize, due to this we lost a bunch of sales.
Seller_zc50DVO3FE5fz
It has to do with the category. When you have sales in a certain category, you then become eligible for the Buy Box. However, if you list something in a category you've never sold in before, then you may not be eligible to be a Featured Offer/Buy Box until you get some sales in that particular category.
Dougal_Amazon
Hello @Seller_v9KLrvhoX21zm,
My name is Dougal fr4om the Community Manager Team and I will be happy to assist. Thanks for including the ASINs and I have validated that I can see what you are describing here. Can you provide a case ID from Seller Support (ideally with all 3 ASINs) so I can review what steps they have taken?
I would like to take a closer look into this so I can see if I am able to escalate the issue.
Looking forward to assisting wherever I am able.
Best, Dougal
