about paperwork for fund recovery
I requested fund recovery, they said that some of my documents were missing. However, when I want to upload again, the "submit all document" option is unfortunately inactive, I have been trying to solve this for days. Can you please help?
about paperwork for fund recovery
I requested fund recovery, they said that some of my documents were missing. However, when I want to upload again, the "submit all document" option is unfortunately inactive, I have been trying to solve this for days. Can you please help?
5 replies
JiAlex_Amazon
Hello @Seller_44HCXxn8mGqmS!
This is JiAlex from Amazon Forums, we did not find any case related to this matter on our support channel. Our advice will be for you to create a case advising about this matter so they can provide you the step by step, in case you already have a case please provide us the case number so we can take a look and review the situation.
Any assistance, don’t hesitate to reach out our support channel:
https://sellercentral.amazon.ca/help/center
Regards,
JiAlex
Seller_7LrAV0m5llaI7
It says in your screenshot at the top:
"Please upload a single file for each of the document types below"
However, you are missing your business registration document. You haven't finished uploading 1 for each type. Once you do, the button should turn turquoise and then clickable.
